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About the Role
Join MSIG Specialty Marine and help shape our digital workplace! Technology plays a central role in how our people connect, collaborate and work effectively. We are looking for a Digital Workplace Engineer to join our IT team and help deliver a secure, reliable and seamless workplace technology experience across the organisation. This is a hands-on, business-facing role combining strong technical expertise with a genuine focus on user experience. You will work across Windows 11, Microsoft 365, Intune, Entra ID, Windows 365, endpoint management and collaboration technologies, providing day-to-day support while helping us continuously improve our digital workplace. You will work closely with colleagues across the business, the wider IT function and external technology partners, taking ownership of technical issues and contributing to deployments, automation, service improvements and the ongoing evolution of the employee technology experience.
Responsibilities
- Provide high-quality onsite and remote support for workplace technology incidents and service requests.
- Act as a trusted IT contact for users, including senior and business-critical stakeholders.
- Diagnose and resolve hardware, software, operating system and application issues.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive and SharePoint.
- Take ownership of issues through to resolution, keeping users informed throughout.
- Provide effective user support and communication in both French and English.
- Deploy, configure and maintain Windows 11 devices and workplace technologies.
- Support Microsoft Intune-managed endpoints and Windows Autopilot deployments.
- Manage device onboarding, refresh, replacement and retirement.
- Maintain endpoint security, compliance and configuration standards.
- Support accurate IT asset and inventory management.
- Support Microsoft Teams, collaboration services and meeting-room technologies.
- Assist with user provisioning, access requests and licence administration.
- Troubleshoot Microsoft 365 productivity and collaboration services.
- Support the rollout and adoption of new Microsoft 365 capabilities and workplace technologies.
- Deliver a smooth technology onboarding experience for new colleagues.
- Prepare and deploy laptops, devices and workplace equipment.
- Support internal moves and role changes.
- Ensure leavers are processed securely and in line with asset-management procedures.
- Support meeting rooms, audiovisual equipment and hybrid collaboration technologies.
- Troubleshoot issues affecting meetings and presentations.
- Carry out routine checks to keep workplace technology operating effectively.
- Coordinate with technology vendors and support partners where required.
- Support endpoint compliance, vulnerability remediation and workplace security initiatives.
- Follow and help maintain security, operational and service-management standards.
- Identify recurring issues and develop sustainable solutions.
- Analyse service trends and identify opportunities for automation and optimisation.
- Support technology pilots, testing and deployments.
- Create and maintain technical documentation, user guidance and knowledge articles.
Requirements
- Professional fluency in both French and English is a mandatory prerequisite.
- Ideally 3 to 5 years' experience within Digital Workplace, End User Computing, Desktop Support, Workplace Technology or a comparable enterprise IT environment.
- Strong hands-on experience supporting Windows 11 and Microsoft 365.
- Practical experience with Microsoft Intune and modern endpoint management.
- Experience with Microsoft Entra ID, device provisioning and identity/access administration.
- Strong troubleshooting skills across hardware, software, operating systems and workplace applications.
- The confidence to work directly with business users and provide responsive support to senior and business-critical stakeholders.
Skills
- Windows 11
- Microsoft 365
- Microsoft Intune
- Windows Autopilot
- Microsoft Entra ID
- Windows 365 Cloud PCs
- Endpoint security
- Endpoint compliance
- Endpoint patching
- Endpoint configuration
- Meeting-room technologies
- Audiovisual technologies
- Hybrid collaboration technologies
- Device lifecycle management
- IT asset management
- Joiner, Mover and Leaver processes
- ITSM platforms
- ITIL-aligned Incident Management
- ITIL-aligned Request Management
- ITIL-aligned Problem Management
- ITIL-aligned Change Management
- ITIL-aligned Knowledge Management
- Multi-location working environments
- Hybrid-working environments
- Managed service providers
- Vendors
- External technology partners
- Advanced Microsoft Intune administration
- PowerShell scripting
- Automation
- Microsoft Graph API
- Microsoft Defender for Endpoint
- Conditional Access
- Entra ID governance
- Windows 365
- Azure Virtual Desktop
- Endpoint analytics
- Endpoint reporting
- Enterprise application packaging
- Enterprise application deployment
- Version control
- Structured management of automation scripts
- Cloud-first environments
- Zero Trust environments
Location
- Onsite
- Remote
Work Type
- Full-time
Experience Level
- 3 to 5 years
Education Level
- Microsoft Certified: Endpoint Administrator Associate
- Microsoft 365 certifications
- ITIL Foundation
About the Company
- At MSIG Specialty Marine, you will join an international specialist insurance organisation where technology is an important enabler of collaboration, operational excellence and future growth.
- You will work closely with both the business and the wider IT function, giving you broad exposure to workplace technologies and the opportunity to make a visible impact on the everyday technology experience of our colleagues.
- The role offers a strong combination of hands-on technology, stakeholder interaction and continuous improvement, with the opportunity to help shape how our digital workplace continues to evolve.