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About the Role

The Assistant Vice President, Business Delivery is a key leadership role within the Shared Services organization of Canadian Operations & Business Enablement. The role leads the Business Process Management team and a cross-functional centre of excellence responsible for business process management, process ownership, knowledge management, and the consistent, high-quality execution of core business processes and operational change. This leadership position is central to enabling consistent, effective support for Canadian operations across the Canada Life organization.

Responsibilities

Set the business delivery and process management strategy.
Establish and advance an integrated centre of excellence spanning the Business Process Management team, business analysis, procedure development, and knowledge management, aligned to enterprise priorities and operating needs.
Lead the Business Process Management team, governing the methodology, standards, tools, and lifecycle for process discovery, documentation, ownership, measurement, control, continuous improvement, and retirement.
Establish process ownership and accountability by partnering with senior business leaders to identify accountable process owners, clarify decision rights, and ensure end-to-end processes have clear ownership, controls, performance measures, and improvement roadmaps.
Simplify and improve how work is performed by building an enterprise process inventory, identifying duplication, fragmentation, unnecessary effort, and risk, and prioritizing opportunities for standardization, redesign, automation, and scalable delivery.
Lead operational change by guiding the business delivery of process redesign, technology-enabled change, strategic product initiatives, regulatory priorities, and continuous improvement, ensuring process and business readiness are embedded from design through adoption.
Build trusted partnerships by advising and constructively challenging senior leaders on process, operating model, and transformation decisions, balancing customer, employee, operational, financial, technology, and risk considerations.
Deliver measurable and sustainable outcomes by ensuring solutions meet service, quality, timing, cost, control, and sustainability expectations; establishing process performance measures and benefits tracking; and strengthening the continuity of expertise required to support Operations.
Build and sustain a high-performance culture grounded in accountability, collaboration, constructive challenge, disciplined execution, and customer value.
Attract, develop, retain, and motivate professionals with expertise in business process management, business analysis, procedure development, knowledge management, and change delivery; maintain succession and capability plans as business and technology needs evolve.
Provide clear goals, roles, decision rights, and performance expectations for leaders, employees, process owners, and vendors.
Manage a leadership structure with approximately 5–19 direct reports and an extended organization of approximately 80 indirect reports.

Requirements

University degree or an equivalent combination of education and relevant experience.
More than 10 years of progressive leadership experience, including at least five years in financial services, operations, or a similarly regulated environment.
Demonstrated success leading enterprise business process management, process ownership, operational excellence, large-scale transformation, and cross-functional delivery.
Strong knowledge of process and knowledge management disciplines, including process architecture and inventory, governance, modelling, documentation, measurement, controls, continuous improvement, knowledge lifecycle management, and benefits realization.
Proven ability to establish accountability and decision rights across organizational boundaries and influence senior leaders while maintaining trusted relationships.
Strong financial discipline and experience with workforce planning, strategic vendor management, prioritization, and investment decisions.
Lean Six Sigma, business process management, project management, or business analysis certification is an asset.
Demonstrated experience building or leading a business process management centre of excellence and engaging accountable process owners is strongly preferred.

Skills

Business Process Management
Process Ownership
Knowledge Management
Business Analysis
Procedure Development
Operational Change
Enterprise Perspective
Talent Development
Customer Focus
Communication
Influence
Resilience
Adaptability
Self-awareness
Continuous Improvement
Data Analysis
Financial Services Operations
Lean Six Sigma
Project Management
Business Analysis Certification

Location

Toronto
London
Winnipeg

Work Type

Permanent
Full Time
Hybrid

Experience Level

Assistant Vice President
More than 10 years of progressive leadership experience
At least five years in financial services, operations, or a similarly regulated environment

Education Level

University degree or equivalent combination of education and relevant experience

Salary/Compensations

$151,100 - $201,100 annually

Benefits

Career Development opportunities
Access to industry-leading learning programs
Up to $2,000 annually towards education reimbursement
Flexible health and dental benefits
$5,000 mental health benefit
In addition to regular vacation and personal days, we support community involvement with a volunteer day
Company-matching pension plan
Share ownership program
Additional investment options
Employee recognition programs
Service milestone celebrations
Employee discounts
Workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events

About the Company

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.

Equal Opportunity

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.