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About the Role

As a General Manager, you will be the business leader of a Wonder location, overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role involves leading a multifunctional team, managing cross-brand collaboration within a single facility, and owning the local P&L. Success requires operational dexterity, managing both employees and contract partners, driving business results, and representing Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage, and grow a complex operation.

Responsibilities

Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)
Optimize labor deployment, throughput, and service execution to meet evolving business needs
Ensure strict adherence to labor, food safety, team member safety, and compliance standards
Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time
Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence
Set and drive key operational KPIs, ensuring alignment across internal and external contributors
Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders
Lead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff)
Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof
Address performance issues respectfully and quickly using coaching and performance tools
Ensure compliance with state and federal labor laws
Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin
Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
Partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities
Build action plans around local performance insights, customer feedback, and operational trends
Own and drive company talent pipelines with a strong focus on succession building and readiness
Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth
Contribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company-wide rollout
Serve as the on-site point of contact for brand partners, vendors, and contracted operators
Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency
Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience
Represent Wonder in local community and business interactions, helping to grow our reputation and customer base

Requirements

Must be at least 18 years of age and legally authorized to work in the US
Must be able to lift up to 50 pounds and stand for extended periods
Must have open availability, including nights and weekends
Food Manager Certificate as required by State, County or Local Health Departments

Skills

Operational dexterity
Team leadership
Cross-brand collaboration management
P&L ownership
Staffing decisions
Vendor relations
Employee and non-employee management
Business result driving
Local partner ecosystem representation
Operations
Logistics
eCommerce
Hospitality
Labor management
Food safety
Team member safety
Compliance
Inventory management
Waste reduction
Demand forecasting
Workflow adjustment
Data-informed decision making
KPI management
Talent pipeline development
Succession building
Onboarding
Training
Mentoring
Coaching
Partnership management
Customer service
Quality assurance
Accountability
Results-driven
Problem-solving
Adaptability in fast-paced, ambiguous environments
Hybrid workforce management
Cross-functional collaboration
Financial acumen
Culinary understanding
Procurement knowledge
Logistics coordination

Location

Home Location to be determined upon assignment, within 40 miles from Queens, New York

Work Type

Full-time
Onsite

Experience Level

At least 3 years of experience leading high-volume, complex operations in sectors like logistics, field-based retail, hospitality, food, or eCommerce
Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services
Proven leadership background and track record of progressive growth and advancement
Demonstrated success in full P&L ownership, KPI management, and driving operational results

Salary/Compensations

$95,000 - $114,000 per year

Benefits

Medical, Dental, and Vision Insurance
100% employer-paid Life Insurance
401(k) Retirement Plan
Employer match for Health Savings Account (HSA)
Learning and Development opportunities to advance your career
Employee Stock
Employee Discount

About the Company

Wonder is the mealtime platform built to feed every craving in one order, allowing customers to mix and match dishes from multiple restaurants in a single order.
Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers the experience, enabling quality, variety, and consistency at scale.
The company's mission is to make great food more accessible.

Equal Opportunity

Wonder builds the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion.
Wonder does not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.
Wonder participates in the federal government's E-Verify program to confirm employment eligibility.