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About the Role
Reporting to the UX Research Director, the Lead UX Researcher leads complex research across brands including Vogue, GQ and Condé Nast Traveller. The role takes accountability for research priorities, approach and delivery, using customer evidence to inform product direction and improve audience experiences. The Lead works closely with Editorial, Engineering and Brand Leadership to inform decisions from discovery through ongoing improvement. The role also supports the UX Research Director in evolving UX Research at Condé Nast through innovation, experimentation and emerging AI-native approaches.
Responsibilities
- Lead strategic customer research across the brand portfolio.
- Own the research agenda, aligning priorities around the decisions where customer understanding matters most.
- Lead qualitative and quantitative research across the product lifecycle, uncovering needs and opportunities while ensuring quality, inclusion and clear actions.
- Turn insight into recommendations that shape product direction and roadmap priorities, sharing learning across brands while respecting their distinct audiences.
- Focus human expertise on high-stakes questions requiring depth and judgement, enabling appropriate self-serve research for tactical needs.
- Partner across Product, Design, Engineering and Editorial to bring customer evidence into decisions early.
- Translate complex findings into clear narratives that build alignment and help teams act.
- Work with the UX Research Director to balance priorities and contribute to wider strategic initiatives.
- Help the UX Research Director evolve the team’s skills and methods as technology, customer expectations and business needs change.
- Pilot emerging methods and AI-enabled workflows, turning successful experiments into shared practices that improve research quality, pace and impact.
- Explore how AI changes content discovery and engagement to anticipate customer needs and future research opportunities.
- Apply human judgement and research rigour to business strategy, testing AI-generated insights and hypotheses against customer evidence.
- Develop shared tools, playbooks and standards with the UX Research Director and fellow Lead to enable effective self-serve research.
- Make customer intelligence accessible and reusable through shared repositories, AI-enabled tools and knowledge distribution programmes.
- Mentor researchers and coach colleagues through practical guidance, workshops and shared learning, building research confidence and AI fluency.
Requirements
- 7+ years in applied research, with a track record of shaping product and experience decisions.
- Strong qualitative and quantitative expertise, choosing methods to suit the question, risk and time available.
- Experience leading complex research independently, balancing priorities and adapting across teams.
- Strong synthesis and storytelling, turning research and analytics into clear recommendations that influence Product, Design and senior stakeholders.
- Experience mentoring researchers and coaching colleagues to use research effectively.
- Practical knowledge of research platforms, repositories and AI-assisted workflows, including their limitations and appropriate use.
- Research across media, publishing, subscription products or other content-led digital experiences.
- Global or multi-market research and collaboration with distributed teams.
- Experience developing research assistants, experimenting with emerging methods or making research knowledge more accessible across an organisation.
Skills
- Visual design
- Interaction design
- Content design
- Design research
- Qualitative research
- Quantitative research
- Synthesis
- Storytelling
- AI-native mindset
Location
- London, GB
Work Type
- Hybrid (office 4 days a week)
Experience Level
- 7+ years
Benefits
- 25 days holiday (plus bank holidays)
- Extra days of annual leave for moving house or volunteering
- Competitive pension scheme
- Bupa Private Healthcare
- Season ticket loans
- Eye tests
- Core hours
- 10 remote days (from home or a country with a Condé Nast office location)
- Employee Assistance Programme
- Corporate gym membership
- Cycle to work scheme
- Dog-friendly office
- Discounts and magazine subscriptions
- Access to the Condé Nast Learning Hub
- Employee Resource Groups
About the Company
- Condé Nast is one of the world's most renowned media publishing companies, creating and distributing every type of media today, spanning print and digital publishing in all formats.
- The company has a portfolio of influential brands and continues to grow its audience through a global operational and content infrastructure.
- Headquartered in New York City and London, the company operates in 32 markets worldwide.
- Condé Nast Technology's mission is to empower the most iconic brands in media for business and creative success by creating the next-generation suite of content publishing and consumption experiences.
- The technology team is a group of designers, product managers, engineers, strategists, and researchers dedicated to building innovative, user-centric products.
- The Design team is experienced in visual design, interaction design, content design, and design research, partnering closely with editorial, product management, engineering, and business partners to strategize, design, and launch ambitious digital products.
- The company believes that a well-formed design culture is essential to delivering top-notch work.
Equal Opportunity
- Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.