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About the Role
As the Regional Customer Success Lead for North America, you will play a pivotal role in helping our customers achieve lasting success with Pigment while mentoring and empowering a team of talented Customer Success Managers. This is an opportunity to help lead and shape a growing regional team while developing broader markets.
Responsibilities
- Lead and coach Customer Success Managers to strengthen relationships, deliver business value, and drive account growth.
- Partner with Sales, Professional Services, Partners, and Product to align strategies and deliver a seamless customer experience.
- Share insights and feedback to inform Pigment’s roadmap and go-to-market approach.
- Manage implementations alongside the team to ensure customers realize the full value of Pigment with strong adoption.
- Establish trusted advisor relationships with customer executives and sponsors, driving advocacy, satisfaction, and long-term success.
- Define and track KPIs for your team and accounts, creating and executing plans that deliver results.
- Ensure consistent execution of the customer journey, from onboarding through renewals.
- Navigate escalations with professionalism, building trust with senior stakeholders and internal teams.
- Partner across customer organizations to uncover new use cases, drive expansion, and maximize business value.
- Contribute to Pigment’s customer community through events, content, and best-practice sharing.
- Develop deep product expertise and collaborate closely with Product to influence vision, roadmap, and customer experience.
Requirements
- Empathetic, empowering leader who inspires their team while living Pigment’s values.
- Proven ability to engage senior stakeholders and build trusted, long-term partnerships.
- Skilled at simplifying complex solutions and delivering compelling presentations to executives.
- Able to define goals, measure progress, and use data to drive better customer outcomes.
- Experienced in implementing SaaS platforms across organizations and driving long-term adoption.
- Thrive in a fast-paced, high-growth environment with evolving priorities.
- Bring curiosity, creativity, and a strategic mindset to customer challenges and cross-functional work.
Skills
- Customer Success Management
- Team Leadership
- Cross-functional Collaboration
- SaaS Implementation
- Executive Relationship Building
- Strategic Planning
- Data Analysis
- Problem-Solving
- Communication
- Presentation Skills
Location
- North America
- New York
- Austin
- San Francisco
- Toronto
Work Type
- Full-time
Experience Level
- Leadership
- Management
Salary/Compensations
- $188,000 - $282,000
Benefits
- Competitive base salary and variable compensation
- Stock options
- Medical/dental/vision
- 401(k)
- PTO
- Brand new offices in major cities
- High-end equipment
- One company offsite every year
About the Company
- Pigment is the AI business planning and performance management platform built for agility and scale.
- Connects people, data, and processes in one intuitive, feature-rich solution, empowering every team from Finance to HR to build, adapt, and align strategic plans in real time.
- Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally, passing $100M in ARR and doubling year-over-year.
- Announced a $250M Series E at a $2.3B valuation.
- Large enterprises and AI-native companies trust Pigment.
- AI is at the core of the platform, with an Agent creating 85% of new metrics.
- Patent-pending Modeler Agent allows teams to build and evolve complex planning models in minutes using natural language.
- New funding will accelerate proprietary, patent-pending compute engine, Graphite, and AI agents.
- Team of 600+ across Paris, London, New York, San Francisco, and Toronto.
- Backed by top-tier investors, with the Series E led by the Scaleup Europe Fund, managed by EQT.
- Named a Visionary for the second consecutive year in the 2025 Gartner® Magic Quadrant™ for Financial Planning Software.
- Values: Take smart risks, celebrate bold ideas, and challenge the status quo, all while working as one team.
- Culture: Champion our Customers, Thrive Together, Never Settle, Go For It, Be Real, Be Humble.