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About the Role
This role offers a great opportunity to join our team, recognized as Employer of the Year at the Housing Heroes awards 2025. We are seeking an individual with strong customer care skills to provide a focused management service to residents in our Over 55’s Housing schemes. The position involves managing access, ensuring building security, and serving as the primary point of contact for residents. This role requires flexibility, calmness under pressure, and excellent time management to deliver exceptional services.
Responsibilities
- Manage access to the building for residents, contractors, and visitors.
- Act as a key-holder for the building.
- Ensure the security of communal areas and facilities.
- Serve as the first point of contact for residents.
- Communicate effectively with residents and internal teams.
- Deliver services to residents so they can enjoy their homes and facilities.
- Deal with emergencies calmly and effectively.
- Organize and prioritize own workload.
- Travel across the region as required.
- Cover other schemes in the area.
Requirements
- Must be eligible to work in the UK.
- Must reside in England or Wales for the duration of employment.
- Applicants must be able to travel across the region as required.
- This post is subject to Basic Criminal Record Check Clearance.
Skills
- Good customer care skills
- Excellent communication skills
- Calm under pressure
- Excellent time management skills
- Good IT skills on a range of systems
Location
- Orpington – Tidebrook Court
- Cover other schemes in the area
- Reside in England or Wales
Work Type
- 36 hours per week
- Fixed Term Contract until 1st April 2027
Experience Level
- Previous experience in Facilities Management preferred
- Working knowledge and understanding of the housing/building management sector
Salary/Compensations
- £27,706 - £35,836 per annum pro rata
Benefits
- Benefits that support you and your lifestyle
About the Company
- Clarion Housing Group is Employer of the Year at the Housing Heroes awards 2025.
- Clarion is dedicated to rewarding hard work and commitment.
- Clarion Housing Group supports the responsible use of AI.