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About the Role
Join our Homeownership Team and help deliver an excellent service to leaseholders and shared owners. You'll be at the heart of our customer service operation, managing enquiries, coordinating key administrative processes and supporting homeowners throughout their journey with Wandle.
Responsibilities
- Be the first point of contact for leaseholders and shared owners, providing excellent customer service and resolving enquiries.
- Manage the Homeownership administration function, including resales and lease extension enquiries, mailbox triaging, processing Managing Agent invoicing, updating homeowners’ records and key trackers.
- Support the Homeownership Team to deliver an efficient service by coordinating information, maintaining accurate data and working closely with internal teams and external stakeholders.
Requirements
- Experience in a busy administrative or customer service role.
- Strong customer experience skills with experience handling enquiries and delivering positive outcomes.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Excellent IT skills, including Microsoft Office and database/systems management (CRM Dynamics).
- High attention to detail and accuracy when handling data, records and financial information.
- Ability to work collaboratively and build effective relationships across teams.
- Must already have and be able to provide proof of your Right to Work in the United Kingdom.
Skills
- Customer service
- Administration
- Microsoft Office
- Database/systems management (CRM Dynamics)
Location
- Hybrid
Work Type
- Permanent
- Full Time
- Hybrid (2 Office Day per week)
Salary/Compensations
- £32,000 per annum
Benefits
- Great benefits across the business
About the Company
- Wandle Housing Association is committed to being an inclusive employer where everyone is welcome. Hiring decisions will not be decided based on race, religion, gender, sex, sexuality, ethnicity or disability.
Equal Opportunity
- Wandle is committed to being an inclusive employer where everyone is welcome! No matter your race, religion, gender, sex, sexuality, ethnicity or if you have a disability. We encourage all to apply and everyone feel safe in the knowledge that hiring decisions will not be decided based on any of these criteria.
- If you need any reasonable adjustments during the hiring process, please do reach out to us to let us know how we can best support you to put your best self forward.