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About the Role
As an Account Manager at Real Chemistry, you will serve as the primary day-to-day client contact, responsible for managing client relationships and overseeing the successful delivery of multiple medium-sized projects. You will also play a key role in coaching junior team members and ensuring effective project execution in collaboration with the account lead.
Responsibilities
- Act as the day-to-day client contact, providing regular status updates, responding to queries, and offering recommendations.
- Manage client expectations regarding timelines and project scope.
- Take client briefs and communicate them clearly to team members, implementing realistic project plans.
- Manage the day-to-day operations of the account, including internal team meetings and workflow.
- Review content developed by junior team members to ensure quality and accuracy.
- Oversee task delegation and ensure completion of all team actions and project statuses.
- Take ownership and accountability for medium-sized client projects, ensuring delivery within budget and agreed timeframes.
- Demonstrate a strong understanding of client needs, strategy, and brand.
- Develop written content such as briefing documents.
- Identify areas for business growth and proactively share new ideas with the team and client.
- Participate in new business activities, including research and presenting.
- Maintain awareness of junior team members' professional development through regular check-ins.
- Develop coaching, delegation, and briefing skills to upskill and inspire junior team members.
- Buddy new Sales Account Executives/Account Managers.
- Support account leads with financial management, including Salesforce opportunities, invoicing, and forecasting.
- Develop accurate project budgets, considering previous projects and gathering cost quotes.
- Manage project budgets, alerting account leads to potential scope creep and additional budget requirements.
- Provide input into the resourcing process by sharing project requirements with the account/medical writer lead.
- Complete timesheets and expense claims accurately and on time.
- Participate in internal initiatives that contribute to the agency's culture and development.
- Stay informed about the medical communications and pharmaceutical industries, client companies, and therapy areas.
- Reflect industry developments and innovations in your work and share ideas internally.
Requirements
- Relevant degree in a scientific subject.
- Highly organized with a mindfulness of deadlines and the ability to manage multiple tasks based on priorities.
- Strong attention to detail.
- Independent thinker confident in taking ownership of assets and material development.
- Team player who enjoys collaboration.
- Ability to mentor junior staff and delegate accordingly to achieve project deadlines.
- Confidence to manage upward when required, communicating potential deadline issues or foreseeable problems to managers.
- Demonstrated strong work ethic with a track record of following through on client requests with high-quality deliverables on schedule and on budget.
- Ability to develop project scopes and vendor contracts.
- Excellent business communication ability, including informal/formal presentation and writing skills.
- High energy, able to effectively operate in a fast-paced, growing, and evolving environment.
- Adaptable, resilient, and comfortable adjusting scope, responsibilities, and focus as the company grows.
- Proactive, driven, and resourceful with strong prioritization skills and a desire to dive into data.
- Highly organized self-starter, able to work independently and under tight deadlines.
Skills
- Client relationship management
- Project delivery
- Team coaching
- Written content development
- Business development
- Financial management
- Budget development
- Resourcing
- Presentation skills
- Communication skills
Location
- Hybrid
- Remote
- Office-based
Work Type
- Full-time
- Hybrid
- Remote
Experience Level
- Mid-level
Education Level
- Bachelor's degree in a scientific subject
Benefits
- Free snacks
- Generous holiday and paid time off
- Private medical, dental, and vision plans
- Support in saving for the future
- Mental wellness coaching and support
- Access to over 13,000 online classes with LinkedIn Learning
About the Company
- Real Chemistry is a global agency providing a full suite of services across healthcare communications and marketing.
- The company blends deep scientific expertise, human-centered creativity, and AI-driven insights to transform healthcare.
- Real Chemistry is Great Place to Work® certified.
Equal Opportunity
- Real Chemistry is an Equal Opportunity employer.
- Encourages applications without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws.
- Provides accommodations throughout the interview process upon request.