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About the Role
As Director, Gift and Swag Management, you will lead efforts to offer clients the widest range of gifts and branded merchandise at affordable prices. You will manage Swag Sourcing and Marketplace Teams, develop strategies to increase adoption, profitability, and customer satisfaction, and build relationships with international vendors. You will identify opportunities to expand partnerships to new regions and verticals and report directly to the Chief Customer Officer.
Responsibilities
- Set and manage team performance targets focused on maximizing adoption and profitability
- Hire and performance manage people managers and individual contributors across your organization
- Spearhead opportunities to expand Reachdesk’s gifting and merchandise options across different verticals and regions internationally
- Manage a strategic roadmap of new opportunities to optimize and develop your teams performance both internally and externally
- Create automations, calculators, and playbooks that enable consistent best practices across your teams
- Develop clear best practices for how your teams services are sold by other members of the Reachdesk organization to ensure clients leverage these services to the best possible outcomes
Requirements
- 5 years experience or more as a leader and people manager in the Project Management or Branded Merchandise Space
- Experience working with or working at a 3rd Party Logistics Warehouse
- Expertise with WMS systems or other relevant ordering, process and fulfillment systems
- Expertise using business intelligence tools like Looker, Tableau, Zoho, Sisense, or PowerBI for both analyzing data and developing client facing dashboards
- Confident presenting in front of clients and conveying concepts to non-experts
- A natural ability to prioritize multiple streams of work across both internal and external stakeholders
- Excellent verbal & written communication skills
Skills
- Branded merchandise
- Gifting
- Supply chain management
- Scalable initiatives
- 0 - 1 team building
- Forecasting
- Business intelligence tools
- Client presentations
- Prioritization
- Communication
Location
- US Eastern based
- Remote
Work Type
- Remote
- Full-time
Experience Level
- Director
- 5 years leadership experience
Education Level
- Degree in Supply Chain Management or Logistics Management is ideal
Benefits
- Competitive salary with generous stock options
- 401(k) with employer match
- Medical, dental & vision insurance, including mental health support and fast access to care
- Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
- A genuinely collaborative culture with innovative, fun, and ambitious people
About the Company
- Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.
- We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth.
- Whether its engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.
- Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with marketing, sales, and HRIS tech stacks and is powered by our world-class team across New York, London, and Lisbon.
Equal Opportunity
- Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.