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About the Role
As a Keyholder, you will support the store leadership team in ensuring smooth store operations and delivering an exceptional customer experience. You will leverage your passion for fashion and customer service skills to create memorable client moments. Your leadership will be evident in assisting with opening and closing procedures, setting an example, and taking on key responsibilities such as cash reconciliation, sales goal distribution, team motivation, and problem resolution. You will also play a pivotal role in building lasting customer relationships, offering styling advice, and providing personalized service in an inclusive and welcoming environment.
Responsibilities
- Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
- Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
- Provide exceptional customer service with product knowledge and personal recommendations.
- Build and maintain a client book, fostering relationships and loyalty.
- Achieve sales targets through outstanding service and brand values.
- Address customer service issues promptly and professionally.
- Maintain high store standards, ensuring a welcoming and organized environment.
- Oversee stock replenishment to align with demand and visual standards.
- Support new hires and encourage team development, promoting a growth-focused culture.
- Motivate the team to meet sales goals, fostering a results-oriented environment.
- Create an inclusive, personalized shopping experience, welcoming clients to our collections.
- Guide clients through their shopping journey, meeting their unique needs.
Requirements
- 1+ year of experience in retail or customer service, with supervisory experience preferred.
- Enthusiastic about providing exceptional customer service and working in luxury retail.
- Knowledgeable and passionate about fashion trends.
- Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
- Adaptable and open to pursuing a career in retail management.
- Flexible availability, including evenings, weekends, and holidays, is required.
Skills
- Customer service
- Fashion trends
- Communication
- Leadership
- Sales
- Visual merchandising
- Team motivation
- Problem resolution
- Clienteling
Location
- Toronto Eaton Centre Maje
Work Type
- Full-time
Experience Level
- 1+ year retail/customer service experience
- Supervisory experience preferred
Salary/Compensations
- $20 - $22.50 CAD per hour
Benefits
- Competitive base hourly pay
- Individual commission structure
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Generous paid time off
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP)
- MAVEN Family Planning
- Product knowledge training
- Industry insights
- Retail Stylist Program
- Mentorship
- Professional development support
About the Company
- SMCP embodies Parisian elegance with brands Sandro and Maje, focusing on accessible luxury, high-fashion designs, and sustainability.
- Operating in over 47 countries, SMCP is financially stable and experiencing growth, guided by a strong senior leadership team.
- The company culture thrives on engagement, inclusivity, and corporate social responsibility.
- SMCP aims to meet ambitious sustainability goals by 2030 while offering Parisian chic with a modern twist.
- Collections blend casual elegance and evening sophistication for style-conscious individuals.
- SMCP is a forward-thinking company where innovation and sustainability converge.
- The company prioritizes internal mobility and offers a culture fostering creativity, engagement, and career opportunities.
- SMCP's collections from Sandro and Maje combine timeless Parisian style with a contemporary edge.
- SMCP offers a career path for growth and development within an exceptional environment.
- The company fosters a dynamic, engaging workplace with a people-first culture.