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About the Role

GP at Hand is an NHS GP practice providing 24/7 digital-first care. The operations team is looking for a Clinical Receptionist to provide high-quality, professional reception and administrative service to patients, clinicians, healthcare professionals, and visitors.

Responsibilities

Meet and greet patients professionally and friendly.
Act as the primary point of contact for the clinic.
Manage the reception area for efficient clinic operation.
Handle outbound calls and answer inbound calls during support/admin sessions.
Provide assistance with registrations, referrals, and document processing.
Follow up on requests for appointments and information from hospitals.
Book interpreters.
Manage and reschedule physical patient appointments.
Handle administrative tasks including post, email, and medical records.
Manage clinic stock levels and conduct stock checks.
Manage patient sample drop-off/collection and liaise with couriers.
Assist patients with queries about accessing services.
Communicate between clinicians and the wider department.
Provide cover at London clinics with short notice.
Maintain a clean and welcoming clinical environment.
Observe safe working practices regarding health and safety, confidentiality, and computer security.
Invite patients to leave Google reviews.
Contribute to delivering a safe and effective service in line with CQC requirements.

Requirements

Receptionist experience.
Experience working in an environment with direct contact with the public.
A self-starter, driven, and takes ownership of work.
Able to communicate internally and externally providing a high level of service.
Good verbal and written skills.
Exceptional attention to detail.
Able to multi-task in a fast-paced environment.
Must be able to provide cover at one of our London clinics with short notice.
Offers of employment are subject to satisfactory references and an enhanced DBS check.

Skills

Patient centric
Enthusiastic
Friendly
Communication skills
Attention to detail
Multi-tasking

Location

London
Canary Wharf
Euston
Victoria
Wimbledon
Fulham

Work Type

Full-time
12 month fixed term contract
Rotating shift pattern
Monday to Saturday 7:30am to 8:00pm
40 hours per week

Experience Level

Experience working in a GP practice or healthcare organisation (not essential)

Salary/Compensations

£28,808 pro rata

Benefits

27 days annual leave pro rata
5% employer pension contribution for 5% employee contribution
Life Insurance 4x annual base salary
Healthcare Cash Plan
Eye care voucher reimbursement (up to £20)
Enhanced Maternity, Paternity and Adoption pay
Up to £80 every 2 years towards noise cancelling headphones

About the Company

eMed is highly collaborative and fun!
Work in a fast-paced environment with experienced industry leaders.
Learning environment where you can make an impact.
We are a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare.
We serve millions, but we choose our people one at a time.

Equal Opportunity

We believe that difference inspires a better, healthier world.
Difference enriches every part of our business and creates a culture based on equality of opportunity.
Committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.