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About the Role
As Account Director, you will be the trusted day-to-day partner for a global FMCG business, ensuring complex, multi-platform projects stay on track. You will collaborate with strategy, creative, production, and account teams to transform briefs into effective campaigns, with a focus on social media and digital content. Your accountability will span delivery, client satisfaction, and project profitability across multiple projects.
Responsibilities
- Build collaborative, trusted relationships with client stakeholders, acting as their first point of contact and protecting the brand.
- Understand client needs, anticipate issues, and resolve them proactively.
- Manage integrated creative projects from brief to fulfillment, ensuring client satisfaction.
- Collaborate with strategy and account teams to shape social strategy and milestones.
- Agree campaign scope with clients, produce estimates, and create timing plans.
- Schedule projects against internal resources and source external resources as needed.
- Partner with producers to assemble the right skills for integrated campaigns.
- Ensure projects remain on process, on time, and on budget, motivating teams through deadlines.
- Manage the financial health of projects, including profitability, forecasting, and fee discussions.
- Report on project income accurately and escalate invoicing or estimate queries.
- Evaluate project results against original objectives.
- Guide internal stakeholders through production processes and identify ad hoc opportunities.
Requirements
- Experience managing digital and integrated campaigns in a creative or production agency.
- Proven track record of delivering across multiple platforms, especially social media.
- Proficient to expert capability in Account Management and Project Management.
- Experience running multiple complex projects simultaneously.
- Experience working with video and photography producers for campaign delivery.
- Experience with project scheduling and sourcing resource and production services.
- Strong client engagement skills, with the ability to organize, influence, and build relationships.
- Clear and courteous communication across strategy, creative, production, and client teams.
- Close attention to detail, sound commercial awareness, and sharp eye for project risk.
- Comfort integrating with a client-side team while maintaining high agency service standards.
Skills
- Social media
- Digital content
- Account Management
- Project Management
- Client engagement
- Communication
- Commercial awareness
- Risk assessment
- Gen AI tools for account management
- AI-assisted workflow design
- Agentic thinking
- AI capabilities and limitations
Location
- London, United Kingdom
- Slough, United Kingdom
Work Type
- Hybrid
- Full-time
- Contract
Experience Level
- Mid-Senior
About the Company
- Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.
- Partners with over 300 clients in 40+ countries.
- Unique model drives creativity and efficiency, delivering tailored solutions.
- Part of The Brandtech Group, leveraging cutting-edge AI technology.
- AI solutions enhance efficiency, spark creativity, and drive insightful decision-making.
- Has ambitious environmental goals around sustainability with science-based emissions reduction targets.
- Embeds sustainability into every department and project lifecycle.
Equal Opportunity
- OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.
- All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.