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About the Role
Manage scheduling, coordinate with guests, and support delivery teams to ensure smooth operations and excellent guest experiences.
Responsibilities
- Monitor and organize the inbox daily, responding promptly.
- Schedule deliveries accurately, confirming addresses, order details, and phone numbers.
- Explain the delivery process clearly to guests.
- Contact guests to book deliveries and share operating hours.
- Maintain consistent communication with guests.
- Follow up daily until every delivery is confirmed.
- Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction.
- Submit Route Change Forms and Account Reviews, following up to resolve issues.
- Track deliveries in real-time to ensure accuracy and timeliness.
- Respond quickly to guest inquiries via Podium and other channels, aiming for one-call resolutions.
- Support the team by taking on additional tasks as needed.
Requirements
- Strong computer skills, including typing and Microsoft Office.
- Clear, professional phone presence.
- Ability to multitask and stay focused in a busy environment.
- Comfortable sitting for up to 4 hours at a time.
Skills
- Scheduling
- Guest Communication
- Customer Service
- Microsoft Office
- Typing
- Phone Etiquette
- Multitasking
- Problem Solving
Location
- Batavia, NY
Work Type
- Full-time
- Hybrid (after training)
Experience Level
- Customer service experience (preferred)
Education Level
- High School Diploma or GED
About the Company
- Fast-paced office setting that rewards organization and adaptability.