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About the Role
As the Night Auditor, you will be the operational and financial supervisor during the critical night hours, managing guest requests, handling late-night check-ins, and balancing the accounts from the day shift.
Responsibilities
- Balance accounts leftover from the day shift.
- Perform nightly accounting and auditing operations to ensure an accurate daily close.
- Provide an excellent guest experience by greeting guests warmly and providing assistance, including late-night check-ins.
- Respond to situations as they arise and manage guest conflict calmly.
- Coordinate front desk operations such as check-ins, move-outs, renewals, and reservations.
- Respond to guest service calls efficiently and expediently.
- Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed.
- Inspect studios and public spaces daily according to company and brand standards.
- Review Studio Inventory daily to ensure maximization of studio revenue.
- Maintain effective sales of ancillary offerings to maximize revenue and follow revenue management guidelines.
- Ensure all policies and procedures are accurately followed at all times.
- Document work activity using the appropriate log and according to policy.
- Perform Laundry Duties, including sorting, washing, drying, and folding of linen/terry.
- Perform general cleaning/maintenance of the laundry facilities.
- Cross-train on the duties of all non-management staff members and perform those duties as needed.
- Stay on-site for the entire shift until relieved.
Requirements
- Dependable
- Strong attention to detail for both service and numbers
- Ability to manage an overnight shift independently
Skills
- Customer Service
- Accounting
- Operations Management
- Revenue Management
- Sales
- Compliance
- Documentation
- Cleaning
- Maintenance
Location
- On-site
Work Type
- Overnight Shift
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Paid 30-minute meal break
About the Company
- Sandpiper Hospitality (SH) is one of the fastest-growing companies in the extended stay market.