Transition Lead – Managed Learning Services (MLS) | Contract | UK-based, travel required
Infopro Learning · GB
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About the Role
Infopro Learning is expanding its Managed Learning Services (MLS) practice and seeking experienced Transition Leads for upcoming engagements. This role involves building the operating model for new MLS partnerships, transforming signed contracts into fully functioning delivery teams. Each engagement is a hands-on build covering discovery, design, and implementation, focusing on closing structural gaps, building supporting systems, and deploying technology and automation for operational efficiency and scalability. The goal is to hand off a documented, sustainable operating model by the end of hypercare. We are looking for candidates based in the UK who are open to travel, as this pipeline is for multiple future opportunities.
Responsibilities
- Assess a client's current people, processes, technology, and tools to identify gaps, redundancies, and integration needs.
- Design the service delivery architecture and operationalize onsite and offshore teams.
- Map and deploy workflow automation and AI integration across intake, project management, content, and reporting.
- Stand up the Design Studio and Content Factory models, including staffing approach, process, and technology.
- Design and implement a standardized onboarding program for distributed teams.
- Implement service management processes, governance cadence, and performance reporting.
- Monitor performance through hypercare, gather stakeholder feedback, and hand off to steady-state operations.
Requirements
- Proven experience leading MLS or managed services transitions, from scoping through implementation (non-negotiable).
- Strong program and project management skills, including governance structures and stakeholder management.
- Experience with organizational design and operating model architecture.
- Experience building and hiring teams in emerging markets, India preferred.
- Experience designing and executing onboarding programs for distributed or offshore teams.
- Working familiarity with LMS/LXP platforms, authoring tools, and content management systems.
- Demonstrated experience implementing workflow automation and integrating AI capabilities into operations.
- Strong documentation and reporting discipline; comfortable with senior client stakeholders.
- Ability to operate independently as a contractor while integrating closely with Infopro teams.
- Ability to travel and work onsite internationally as engagements require.
Location
- UK-based
- travel required
- onsite internationally
Work Type
- Contract
About the Company
- Infopro Learning is building out our Managed Learning Services (MLS) practice.