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About the Role
As a Bilingual Fraud Advisor, you will be an RBC ambassador delivering an exceptional client experience. You will champion the RBC brand and provide support to clients via phone and email. This role requires strong analytical skills, inquisitiveness, and a passion for client experience, offering a long-term career with RBC. It is a full-time, shift-oriented position with flexible work arrangements.
Responsibilities
- Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients
- Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses
- Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Cultivate and maintain relationships with partners to work as one RBC
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
Requirements
- Must be able to meet with the technological and confidentiality requirements of the role (i.e., private, and quiet space, Internet connectivity, etc.)
- Proven interpersonal, communication and problem resolution skills
- Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
- Full flexibility for a variety of shifts from Monday to Sunday, 7:00 AM to Midnight.
- Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
Skills
- Account Management
- Critical Thinking
- Customer Service
- Decision Making
- Financial Services
- Fraud Detection
- Problem Solving
- Relationship Building
Location
- Mississauga
- Toronto
- Montreal
- Winnipeg
- 800 RUE DE LA GAUCHETIÈRE O, SUITE 4021:MONTRÉAL, Canada
Work Type
- Full time
- Shift oriented
- Flexible work arrangements
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
About the Company
- At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Equal Opportunity
- RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.