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About the Role
The Director of Engineering & Operations will provide strategic leadership for operational engineering across The Crown Estate’s Urban portfolio, acting as the senior technical authority for engineering services, fire and life safety systems, and complex operational challenges. This role establishes a centre of technical excellence to deliver safe, compliant, resilient, and sustainable outcomes, collaborating to improve operational performance, customer experience, and long-term value.
Responsibilities
- Lead and develop a high-performing Operational Engineering function, creating clear accountability and a strong customer-focused culture.
- Oversee MEPH maintenance, Building Management Systems, vertical transportation, and specialist technical services.
- Provide leadership for fire and life safety systems, statutory compliance, engineering assurance, and operational risk.
- Ensure planned maintenance, inspections, and remedial works are effectively governed and delivered.
- Develop robust asset registers, maintenance strategies, and long-term capital and lifecycle plans.
- Provide engineering oversight for customer fit-outs, refurbishments, and developments transitioning into operation.
- Lead engineering resource planning, budget management, cost control, and commercial governance.
- Work with service partners, suppliers, and consultants to improve performance, value, and contractual outcomes.
- Optimise building systems and controls to support energy reduction, net zero, and wider sustainability objectives.
- Set technical standards and engineering policies while promoting innovation, technology adoption, and continuous improvement.
- Build technical capability through training, competency frameworks, and professional development.
Requirements
- Significant experience leading operational engineering teams and services across a complex, mixed-use property portfolio.
- Strong technical knowledge of MEPH services, Building Management Systems, and fire and life safety systems.
- Experience of managing engineering services across different asset classes, including heritage buildings.
- Strong leadership in health, safety, compliance, operational risk, and critical incident response.
- The ability to develop long-term maintenance, lifecycle, and capital investment strategies.
- Commercial and financial capability, including budget management, procurement, contract governance, and service partner performance.
- The ability to translate complex technical information into clear, engaging advice for non-technical audiences.
- Strong influencing, negotiation, and relationship-building skills across senior stakeholders, operational teams, and external partners.
- A strategic and curious approach, with a commitment to innovation, sustainability, and continuous improvement.
- An inclusive and collaborative leadership style that promotes accountability, respect, and high performance.
Skills
- MEPH services
- Building Management Systems
- Fire and life safety systems
- Health, safety, compliance, operational risk, and critical incident response
- Budget management
- Procurement
- Contract governance
- Service partner performance
- Influencing
- Negotiation
- Relationship-building
- Innovation
- Sustainability
- Continuous improvement
Location
- London portfolio
- Broader regional responsibilities
Work Type
- Full-time
Experience Level
- Director level
- Senior technical authority
Education Level
- Relevant building services qualification or equivalent professional experience
- Chartered Engineer status or CIBSE accreditation advantageous
Salary/Compensations
- Competitive salary
- Pension
- Performance related bonus
Benefits
- Flexible working
- Market leading family policies
- Shopping discounts in the West End
- Private healthcare
- Life and critical illness cover
- 28 days holiday with the option to buy more
About the Company
- The Crown Estate manages a diverse portfolio of commercial office, retail, residential, and heritage assets, predominantly focused in London.
Equal Opportunity
- Proud disability confident employer
- Operate the offer of interview scheme
- Happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.