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About the Role
Client Patient Coordinators are vital to ensuring seamless, high-quality care for patients throughout their referral journey. They act as a key liaison between clients, referring veterinarians, and internal medical teams, coordinating care with empathy, efficiency, and accuracy.
Responsibilities
- Manage and coordinate daily appointment schedules for doctors, ensuring efficient use of time and smooth workflow
- Answer and return client phone calls promptly, addressing questions, concerns, and follow-up needs with professionalism and compassion
- Monitor and respond to client emails; confirm upcoming appointments and provide necessary instructions
- Provide outstanding client service while supporting a “Fear Free” environment for patients and their owners
- Maintain clear, organized communication with clients, referring veterinarians, and internal medical teams
- Assist practitioners by handling administrative tasks, allowing doctors to focus on medical care
- Support patient care by preparing medical records, confirming referral documentation, and ensuring all required information is available ahead of appointments
- Demonstrate strong multitasking and time management skills in a fast-paced clinical setting
- Approach all tasks with a positive, solution-oriented attitude, going the extra mile to support clients and the care team
- Collaborate closely with specialists and support staff to improve workflow and patient outcomes
- Uphold confidentiality, professionalism, and attention to detail in all aspects of the role
Requirements
- High School Diploma or equivalent
- At least 2 years of experience in a customer service role is required.
- At least 2 years of experience in a veterinary role, dedicated to providing outstanding client service and excellent patient care within an emergency or specialty hospital are preferred.
- Culture builders—team players eager to promote trust, collaboration, and a positive work environment.
- Adaptability—individuals willing to go the extra mile to ensure the best patient and client experience.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
Location
- Austin, TX
Work Type
- Full Time
Experience Level
- 2 years of experience in a customer service role
- 2 years of experience in a veterinary role
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $22 - $24.50/hr.
Benefits
- 401(k) with matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability insurance
- Paid Time Off (PTO) and Holidays
- Employee Assistance Program and Discounts (including Pet Discount)
- Professional development and tuition assistance
- Uniform stipend
- Retirement plan
About the Company
- Austin Veterinary Emergency & Specialty (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most.
- As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology.
- AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location.
- This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive.
- Our core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience.
- We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff.
- Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.
- Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day.
- You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
- Here, mentorship is a two-way street.
- You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.
- At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
Equal Opportunity
- Ethos is an Equal Opportunity Employer.
- Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
- All employment is decided based on qualifications, competence, merit, and business need.