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About the Role

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés, welcoming customers and maintaining the presentation and efficient running of the Café.

Responsibilities

Welcome customers cheerfully and helpfully.
Answer customer questions.
Connect readers with the right beverages and café items.
Maintain attractive presentation of the Café.
Ensure efficient running of the Café.
Help unpack and stock deliveries.
Tidy the bakes case and dining area.
Work registers quickly and friendly.
Provide highly professional service to customers.
Maintain reliable and punctual attendance.
Fill scheduling gaps and be flexible to store needs.
Perform assigned tasks with purpose and energy.
Be supportive and considerate of colleagues.
Be cheerful with customers.
Learn new skills and acquire new knowledge.
Use varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently.
Develop strong merchandising skills to maintain café presentation and cleanliness.
Develop effective visual merchandising skills for counter and floor retail fixtures.
Run a register competently to serve customers quickly and reliably.
Support the receiving and unpacking of deliveries and efficient stocking.
Make food and drinks properly with ease and accuracy.
Maintain café cleanliness through daily and weekly cleaning tasks.
Follow and execute First In First Out (FIFO) practices and dating product correctly.
Support the bookfloor team willingly and effectively when needed.
Understand loss prevention procedures and de-escalation techniques.
Identify theft, spot and seek support for problematic behaviors and issues.
Build café knowledge of products offered.
Use product knowledge to maintain presentation in an interesting and appetizing manner.
Speak about and support key sales objectives.
Make effective food and beverage customization recommendations.
Build knowledge and engagement for café retail options execution.
Understand and use Café training tools appropriately.
Use knowledge about café safety, hygiene, sanitation guidelines and procedures.
Comply with all company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store.
Be positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably.
Be supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness.
Always be cheerful with customers, consistently going out of your way to help them.
Show aptitude and willingness to learn new skills and acquire new knowledge in the store.
Enjoy being a barista.
Master the operational competencies of a Barnes & Noble barista.
Support the receiving and unpacking of deliveries, and the efficient and accurate stocking that follows.
Support the bookfloor team willingly and effectively when needed.
Understand loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behaviors and issues in the store.
All this work requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking.
You may work in other stores if you are able and this is needed, collaboratively supporting the wider Cluster.
Build café knowledge of the products we offer across beverage, bakery and savory options and gifting.
Use this knowledge to maintain the presentation in an interesting and appetizing manner.
Speak about and support key sales objectives such as new LTO items or café promotions sharing this knowledge with customers and colleagues.
Be able to make effective food and beverage customization recommendations to customers on varied items.
Build knowledge and engagement for execution of café retail options.
Understand and use Café training tools appropriately.
Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards correctly and reliably.
Use this knowledge to support the success of key products and promotions, equally.
Enjoy being a barista at Barnes & Noble.
Comply with all company policies and procedures.

Skills

Customer service
Beverage preparation
Food preparation
Register operation
Merchandising
Visual merchandising
Inventory management
Stocking
Cleaning
Loss prevention
De-escalation techniques
Technology proficiency (registers, computers, tablets, programs)
Communication
Teamwork
Problem-solving
Adaptability

Location

New York, NY

Work Type

Full-time
Part-time

Experience Level

Entry Level
Depending on experience, seniority, geographic locations, and other factors permitted by law

Salary/Compensations

Starting at $17.00 per hour

Benefits

Employee Discount
EAP (Employee Assistance Program)
Sick Pay
Paid Time Off
Paid Maternity and Parental Leave
Company Paid Holidays
Transit
401(k) with Company Match
Comprehensive Health Benefits (Medical, Dental and Vision)
Healthcare and Dependent Care Spending Accounts
Healthcare Spending Account
Disability Benefits
Life Insurance
Tuition Reimbursement

About the Company

A Barnes & Noble bookstore is a gathering place for readers and the community.

Equal Opportunity

As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace.
Providing equal employment opportunity for all.
All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.
Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.
Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Contact (800) 799-5335.