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About the Role
Join our dynamic Operations Transformation team at PwC Consulting as a Manager, where you will leverage your expertise in the London Insurance Market and beyond to drive claims process enhancements and operational efficiencies. Our Operations Transformation practice is a market leader focused on cost transformation, process excellence, intelligent operations, and accelerated digital process transformation.
Responsibilities
- Lead initiatives to optimise claims processes and improve service delivery.
- Manage projects from initiation to completion, ensuring client satisfaction and tangible outcomes.
- Collaborate with brokers and underwriters in the London Market to align transformation efforts.
- Support recruitment, training, and development of methodologies with a focus on claims.
Requirements
- Proven experience in operational transformation within the insurance industry, particularly in claims.
- Familiarity with London Market systems and key stakeholders.
- Experience in handling claims across various classes of business.
- Strong ability to deliver operational improvements and manage client relationships.
- Desire to grow your management consulting career with a focus on insurance claims.
Skills
- Accepting Feedback
- Active Listening
- AI Fluency
- AI-Human Collaboration
- Analytical Thinking
- Business Data Analytics
- Business Performance Metrics
- Business Transformation
- Change Management
- Coaching and Feedback
- Communication
- Creativity
- Digital Tooling
- Embracing Change
- Emotional Regulation
- Empathy
- Epic Software
- Epic Systems
- Inclusion
- Intellectual Curiosity
- Learning Agility
- Logistics Management
- Management Consulting
- Manufacturing Operations Management
Location
- London
Work Type
- Office
- Home
- Client Site
Experience Level
- Manager
Benefits
- Empowered flexibility
- Working week split between office, home and client site
- Private medical cover
- 24/7 access to a qualified virtual GP
- Six volunteering days a year
About the Company
- PwC Consulting is a growing firm with a strong focus on Operations Transformation.
- Our Operations Transformation practice aims to be a market leader, delivering industry-specific solutions.