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About the Role
The Division of University Advancement (DUA) at the University of Toronto aims to enhance the University's academic mission by engaging alumni and private sector constituents. Alumni Relations builds and strengthens lifelong relationships with the global alumni community through programs, events, and services. This role specifically focuses on coordinating the administration of awards and recognition programs, serving as a key point of contact for stakeholders, and managing general alumni inquiries.
Responsibilities
- Implement plans for awards programs and related objectives.
- Verify applicant eligibility against award criteria.
- Collect and forward award submissions.
- Gather information to determine needs.
- Maintain a database of awards information and decisions.
- Respond to and resolve service complaints.
- Conceptualize, organize, and execute event activities.
- Serve as a resource for a group or function.
Requirements
- Bachelor's Degree or equivalent combination of education and experience.
- Minimum three years of relevant experience in advancement, alumni relations, awards and recognition programs, or related program administration.
- Experience administering awards, recognition, or similar programs, including process coordination, deliverables, deadlines, and communications.
- Demonstrated ability to exercise sound judgment, diplomacy, and discretion in handling sensitive inquiries and complaints, interpreting guidelines, maintaining composure, and identifying escalation needs.
- Experience conducting research, consolidating information, and preparing materials for program administration and decision-making.
- Experience conceptualizing, coordinating, and executing events with internal and external partners.
- Experience developing, documenting, and improving administrative processes and procedures.
- Excellent written and oral communication skills for correspondence, reports, and committee documentation.
- Excellent interpersonal and customer service skills for effective communication with diverse stakeholders.
- Demonstrated ability to manage multiple priorities and deadlines with accuracy and attention to detail.
- Strong proficiency in Microsoft 365 applications (Word, Excel, Outlook, PowerPoint, Teams, SharePoint).
- Experience using databases and website content management tools.
Skills
- Microsoft 365
- Databases
- Website content management
Location
- St. George (Downtown Toronto)
Work Type
- Full-Time
- Budget - Continuing
Experience Level
- Minimum three (3) years of relevant experience
Education Level
- Bachelor's Degree
Salary/Compensations
- $75,004 - $95,915
About the Company
- The Division of University Advancement (DUA) aims to sustain and enhance the University of Toronto’s academic mission, leadership, and worldwide impact, by engaging alumni and private sector constituents meaningfully in the mission of the University, building mutually beneficial relationships of increasing value and satisfaction over time.
- DUA at the University of Toronto is engaged in a transformative agenda deeply rooted in the University’s vision for growth and innovation. We are focused on growing fundraising efforts; enhancing the effectiveness and satisfaction of alumni engagement and programs; building advancement talent capacity within and across divisions; creating an organization and culture that fosters diversity and inclusiveness.
- Alumni Relations, within the Division of University Advancement, builds and strengthens lifelong relationships between the University of Toronto and its global community of more than 721,000 alumni. Through programs, events, volunteer opportunities, recognition initiatives and services, the department creates meaningful opportunities for alumni to connect with the University, with one another and with the broader U of T community.
- The Alumni Engagement Strategy and Volunteer Leadership portfolio advances alumni engagement by mobilizing alumni volunteers and leaders, delivering recognition and awards programs, strengthening the use of data and research, and building professional capacity across Alumni Relations and divisional teams. The portfolio works collaboratively across Advancement to align alumni engagement activities with institutional and campaign priorities.
Equal Opportunity
- Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.