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About the Role
We are recruiting for our London sourcing team and are currently looking for a Senior Venue Find Consultant to join our team on a full-time basis. In this role you will be responsible for dealing directly with our clients; receiving their meeting & event requests, finding the perfect venue that fits their requirements, negotiating to ensure the price fits the budget and presenting the best solution to exceed expectations every time.
Responsibilities
- Exceed client’s expectations by delivering an initiative, quality service to meet the clients needs.
- Ensure relevant customer service levels are understood and consistently met or exceeded.
- Be suitably conversant in all relevant systems, and processes in line with customer requirements.
- Continually develop excellent venue destination knowledge through building positive relationships with key supplier contracts.
- Attend familiarisation visits, destination workshops and webinars when required.
- Work as part of the team driven to find the right solutions, ensuring the client is supported and informed from start to finish.
- Liaise with other teams such as the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.
- Assist the Team Manager as required on various matters including monitoring customer service levels and quality assurance.
- Assist with training and development of the consultants by sharing your knowledge and experience.
- Consistently apply and demonstrate venue and destination knowledge to all customers.
- Constantly develop and expand your knowledge of the meetings & events industry, with both suppliers and destinations.
Requirements
- Previous experience and knowledge of meetings & events venues / destinations in the United Kingdom and Overseas is essential.
- You will have a flexible and proactive approach to work.
- Able to juggle multiple priorities and projects with resilience under pressure.
- Comfortable with dealing with customers via phone, email and face to face.
- Experience of using Microsoft Office including Excel.
- Experience of entering and extracting data from various databases.
- Motivated to provide the best customer service for each client while developing your own knowledge, skills and experience.
- Represent and show our values in your work manner by working to solve issues together as a team, acting with purpose and always doing what is right for the clients needs and the company.
Skills
- Venue booking systems
- Negotiating
- Contracting
- Microsoft Office
- Excel
- Database management
- Customer service
- Communication
Location
- London
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
Benefits
- Life Assurance x2 your annual salary
- 25 days holiday plus bank holidays
- Birthday day off
- Holiday Purchase Scheme - allowing up to 5 additional holidays days
- Discounted rates on Hotels & Travel
- Gym & Fitness Discounts
- Private Healthcare
- Pension Scheme
- Company Sick pay
- Lifestyle Benefits
- Flexible Working
- Room to Grow
- Comprehensive healthcare
- Retirement plans
- Continued education support
- Diverse work locations
- Travel and hotel discounts
- Volunteer and sustainability opportunities
- Successful employee recognition program
About the Company
- At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers.
- As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
- Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves.
- Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
- We believe that a flexible working environment is key to getting the best out of our teams.
- Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role.
- We give individuals ownership over the direction and speed in which they grow.
- We thrive on conversations that spark curiosity and empathy.
- No matter how big or how small, every voice is heard, considered and respected.
- The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us.
- Our leaders lead with positivity, believe in our people and trust us to do the right thing.
- There will always be support along your journey, in little and big ways.
- We believe the best outcomes come from combining human expertise, innovation and responsible AI.
- We're investing in technology and talent to help our teams solve complex challenges, create exceptional experiences, advance more sustainable event practices and deliver stronger outcomes for clients around the world.
- AI supports how we work, learn and innovate, but people remain at the center of every decision, including all hiring decisions.