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About the Role

The Part-Time Fraud Analyst role reports to the Leader, Fraud Operations. Fraud Analysts identify and mitigate real-time threats across INTERAC products and services, evaluate high-risk transactions, and manage customer escalations to maintain the safety and security of Interac products. They act as the primary point of contact for client fraud operations teams, collaborating with fraud and risk teams at financial institutions and partner organizations to proactively detect and prevent fraudulent activity.

Responsibilities

Ensure compliance with established Fraud Management processes and KPIs to maintain a consistent approach to fraud alert investigations.
Oversee centralized fraud mailboxes, promptly addressing stakeholder inquiries and escalating threats to protect the Interac brand reputation.
Review, prioritize, and escalate client information requests as required, ensuring responses are timely and precise.
Utilize the MUSIC framework (Measure, Understand, Solve, Implement, Check) in conjunction with available tools and data to extract key insights with a goal of continuous improvement in fraud detection.
Identify and escalate emerging fraud trends with fraud operations and countermeasures to sustain effective fraud operations detection and countermeasures effectiveness.
Support the INTERAC e-Transfer Helpdesk by managing and resolving tickets within established SLAs.
Monitor accuracy, health and functionality of enterprise fraud systems, immediately escalating any system errors or issues to ensure continuity in fraud prevention.
Act as a backup for Sr. Analysts, supporting tasks such as post-change validations, application health checks, and UAT/regression testing to strengthen system reliability and business value for stakeholders.

Requirements

Bachelor’s degree in finance, Business Administration, Criminal Justice, Information Technology, or a related field. An equivalent combination of education and relevant work experience may also be considered.
Prior experience in customer service is an asset, contributing to effective client interactions and client resolution management.
Attention to detail and accuracy in data review.
Basic data analysis skills to identify trends and anomalies.
Effective investigative skills with a focus on efficiency and managing large volumes of alert investigations.
Clear and concise written and verbal communication abilities.
Strong organizational and time management skills.
Ability to follow established processes and work independently with minimal supervision.
Basic proficiency in Microsoft Office Suite, especially Excel, is an asset.
Eligibility to work for Interac Corp. in Canada in a full-time capacity.
Successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Skills

Data analysis
Investigative skills
Written communication
Verbal communication
Organizational skills
Time management skills
Microsoft Office Suite
Excel

Location

Canada

Work Type

Part-Time
Full-time

Experience Level

Entry Level

Education Level

Bachelor's degree

Benefits

Investing in the Future
Innovative Thinking
Inclusive Culture
Inspiring Community
Intentional Support
Flexible, supportive offerings that prioritize your total wellness

About the Company

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection.
Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.
Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Equal Opportunity

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.
Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.