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About the Role
Rose Associates is seeking an experienced and hands-on Resident Manager to oversee the daily operations of a multifamily residential community. This leadership role involves maintaining building performance, managing a service team, and ensuring a safe, comfortable, and well-maintained living environment for residents.
Responsibilities
- Oversee daily building operations, prioritizing resident concerns and ensuring timely maintenance and service.
- Manage preventive maintenance programs, building inspections, repairs, and compliance with applicable laws and regulations.
- Coordinate contractors and vendors, obtain service quotes, negotiate contracts, and ensure work meets quality, safety, and compliance standards.
- Implement company maintenance procedures and oversee building systems to support efficient operations.
- Assist with maintenance budgets, monitor expenses and variances, identify cost-saving opportunities, and prepare reports for management.
- Respond to building emergencies, coordinate corrective action, and remain available on call 24 hours a day.
- Oversee construction and capital improvement projects while enforcing safety protocols and conducting regular inspections.
- Lead building safety training, maintain accurate records, and investigate and report accidents or incidents.
- Assess staffing needs and oversee building personnel to ensure effective coverage and performance.
- Maintain an active on-site presence, working closely with residents, staff, vendors, and visitors.
- Perform additional duties and responsibilities as business needs require.
Requirements
- At least 4 years of experience in building maintenance and staff management.
- Required experience overseeing the opening of a new-construction, lease-up property.
- Strong knowledge of building mechanical systems and the ability to identify efficient, cost-effective solutions.
- Familiarity with sustainable energy practices, grid-interactive maintenance, and modern building security technologies.
- Proficiency in Microsoft Office, Yardi, and other property management systems.
- Must be authorized to work in the United States.
Skills
- Leadership
- Communication
- Organizational
- Problem-solving
Location
- On-site
Work Type
- Full-time
Experience Level
- 4+ years
Education Level
- Certificate of Fitness S-12
- Certificate of Fitness S-13
- Certificate of Fitness S-95
- Certificate of Fitness P-99
- EPA 608 Universal
Salary/Compensations
- $200,000 annual base salary, plus significant performance-based incentive compensation opportunities
Benefits
- Comprehensive benefits package
About the Company
- Rose Associates believes our people are our greatest asset and offers opportunities to build your career, strengthen your skills, and make a lasting impact in the communities we serve.
- Founded in 1925, Rose Associates has spent a century shaping the residential real estate landscape, owning, developing, and operating more than 30,000 residential units across approximately 250 properties.
- As a woman-owned business led by CEO Amy Rose, we pride ourselves on a culture of belonging, inclusion, and professional growth.
- For the past three years, Rose Associates has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform among its peer group.
Equal Opportunity
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
- Beware of Recruitment Fraud: All official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com. We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview.