Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this 宿泊予約エージェント/Rooms Reservations Agent role.

Rezi rewrites your resume against Marriott's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the 宿泊予約エージェント/Rooms Reservations Agent posting at Marriott — free, in seconds.

About the Role

Handle reservation requests, changes, and cancellations via phone, fax, or mail. Identify guest needs, suggest appropriate room types and rates, and confirm availability. Explain policies, accommodate special requests, and answer questions about property facilities and services. Utilize sales techniques to maximize revenue and manage reservation data. Address guest concerns through proper escalation procedures to ensure high-quality guest service.

Responsibilities

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue.
Input and access data in reservation system.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
Japanese language proficiency at JLPT N2 level or equivalent preferred.
Ability to handle reservation requests, changes, and cancellations.
Ability to identify guest needs and determine appropriate room type.
Ability to verify availability of room type and rate.
Ability to explain guarantee, special rate, and cancellation policies.
Ability to accommodate and document special requests.
Ability to answer questions about property facilities/services and room accommodations.
Ability to follow sales techniques to maximize revenue.
Ability to input and access data in reservation system.
Ability to indicate special room reservation types by inputting the correct code and rate.
Ability to follow proper escalation procedures when addressing guest concerns.
Ability to maintain confidentiality of proprietary information.
Ability to protect company assets.
Ability to protect the privacy and security of guests and coworkers.
Ability to welcome and acknowledge all guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to thank guests with genuine appreciation.
Ability to speak with others using clear and professional language.
Ability to answer telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships with others.
Ability to support team to reach common goals.
Ability to listen and respond appropriately to the concerns of other employees.
Ability to comply with quality assurance expectations and standards.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Ability to perform other reasonable job duties as requested by Supervisors.
Possess strong hospitality and customer service skills.
Ability to build good relationships with internal and external stakeholders.
Ability to work collaboratively as part of a team.
Ability to act proactively towards achieving common goals.
Ability to handle confidential and personal information ethically.
Ability to understand and practice brand service and quality standards.
Ability to adapt flexibly to changing situations.
Ability to build trust with others through professional communication.

Skills

Sales techniques
Data entry
Reservation system management
Customer service
Communication
Teamwork
Problem-solving
Adaptability
Ethical conduct
Professionalism

Location

Onsite

Work Type

Full-time

Experience Level

Entry Level

Education Level

High school diploma or G.E.D. equivalent

About the Company

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.