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About the Role

The Regional Operations Director (EMEA) is accountable for the operational effectiveness of the EMEA region, translating the global operating model into practical, market-specific execution. This role builds the necessary structure, governance, and performance focus to strengthen operational control and support scalable growth, while leading a regional operations team and acting as a key connector between regional execution and global capability.

Responsibilities

Set clear priorities, accountabilities, and ways of working for the EMEA Regional Operations function.
Build the structure, rhythm, and capability to improve client delivery, business performance, and regional growth.
Act as the senior operational partner to Regional Leadership on risks, performance, capacity, and improvement priorities.
Own the operational run model for EMEA clients, including cadence, governance, issue resolution, and escalation management.
Partner with Account Leadership to ensure delivery risks are visible, blockers are resolved quickly, and client teams are set up to deliver effectively.
Ensure regional clients are mobilized and supported through consistent operating standards and reliable delivery controls.
Own the regional governance rhythm: forums, communications, decision-making, and performance reviews.
Ensure decisions are made at the right level, escalations are routed effectively, and regional context is represented in relevant global and regional forums.
Drive clear actions, accountability, and follow-through across the function.
Embed the global operating model across EMEA, ensuring standards, processes, tools, and governance expectations are adopted consistently.
Translate enterprise-level standards into practical, market-specific ways of working.
Own the regional view of demand, supply, utilization, resource mix, and capacity gaps.
Partner with Global Capacity Management, Account Teams, Delivery Leads, and Offshore Operations to optimize deployment, resolve constraints, and improve utilization.
Provide regional input into enterprise workforce planning and future capacity needs.
Ensure regional client teams have the operational foundations needed to mobilize and deliver work effectively.
Coordinate core business processes including client onboarding, timesheeting, billing readiness, interagency set-ups, compliance, and headcount approvals.
Act as the regional operational point of coordination for enablement issues, working across Finance, HR, Technology, and Implementation to unblock dependencies.
Manage the operational levers that affect cost-to-serve across the region, including scope leakage, resource efficiency, rework, and avoidable cost.
Partner with Account Leadership and Finance to improve margin visibility and ensure practical actions are in place to protect profitable delivery.
Oversee regional budget performance and present financial outcomes to regional and global stakeholders.
Use performance data to identify risks, issues, and improvement opportunities across the region.
Translate insight into action, ensuring key issues have clear owners, measurable outcomes, and appropriate escalation routes.
Identify recurring operational bottlenecks and lead remediation, including regional adoption of global improvement initiatives.
Act as the key operational connector between EMEA and global operations capabilities.
Partner across Sales, Account, Implementation, Finance, HR, Technology, and Offshore functions to drive client outcomes and operational consistency.
Provide regional operational input into sales pursuits, client mobilization, scope expansions, and solution design, ensuring proposed models are deliverable and scalable.
Interface with Global Programme Directors where regional and global client contexts intersect, aligning on dependencies, escalations, and capacity impacts.
Lead, coach, and develop the Regional Operations team, building a high-performing function with clear roles, standards, and ways of working.
Foster a culture of accountability, collaboration, operational discipline, and continuous improvement.
Ensure the team has the skills, confidence, and behaviors needed to support a more mature, insight-led, and scalable delivery model.

Requirements

Senior operations leadership experience within advertising, consulting, creative production, media agency, or professional services.
Deep understanding of agency operating models, including client delivery, workflow, resource planning, utilization, scopes of work, billing, compliance, and margin management.
Proven experience leading regional or multi-market operations teams in a people-led, fast-paced environment.
Strong commercial acumen, with confidence managing the operational levers that affect profitability.
Experience owning or improving resource and capacity management, including demand and supply visibility, workforce mix, and deployment planning.
Ability to use operational data, KPIs, and reporting to identify risks, drive action, and improve performance.
Track record embedding governance, process discipline, and ways of working across complex teams or markets.
Strong cross-functional stakeholder skills, with experience partnering across regional and global functions including Finance, HR, Technology, Account, and Delivery.
Proven people leadership: building capable teams, strengthening operational performance, and creating a culture of accountability.
Comfortable moving between strategic direction and hands-on operational problem-solving.
Experience overseeing regional or annual operational budgets and presenting financial performance to senior stakeholders.
Track record of driving margin discipline—reducing leakage, rework, and avoidable cost across complex delivery environments.
Ability to connect operational decisions to commercial outcomes and communicate financial performance clearly to leadership.
Strategic integration of AI tools to improve operational efficiency, insight, and reporting across a regional function.
Experience setting AI governance standards and embedding AI-assisted workflows within a team or function.
Agentic leadership approach: systematic, outcome-oriented problem-solving across complex, multi-stakeholder environments.
Confidence driving AI adoption and sharing best practice across a broader operations network.
Strong judgment in evaluating AI outputs and maintaining rigorous human oversight.

Skills

AI-enabled operations
AI governance
AI integration
AI adoption
Budget management
Client mobilization
Commercial modeling
Commercial performance management
Continuous improvement
Creative production
Cross-functional partnership
Data analysis
Delivery leadership
Digital transformation
Environmental sustainability
Financial reporting
Governance
In-house agency operations
Insight generation
Interagency setup
Leadership
Margin management
Marketing ecosystems
Media agency operations
Operations management
Operational effectiveness
Operational problem-solving
People leadership
Performance management
Professional services operations
Project lifecycle management
RFP contribution
Resource planning
Resource management
Risk management
Sales support
Scalable growth
Scope management
Solution design
Stakeholder management
Strategic direction
Team leadership
Technology integration
Timesheeting
Workflow optimization

Location

London, United Kingdom

Work Type

Hybrid

Experience Level

Senior

About the Company

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.
We partner with over 300 clients in 40+ countries.
Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work.
Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Our values shape everything we do: Be Ambitious to succeed, Be Imaginative to push the boundaries of what’s possible, Be Inspirational to do groundbreaking work, Be always learning and listening to understand, Be Results-focused to exceed expectations, Be actively pro-inclusive and anti-racist across our community, clients and creations.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets.
Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Equal Opportunity

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.