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About the Role
Sid Harvey’s, an HVAC wholesale distributor, is seeking a full-time HVAC Counter Sales professional for its South Hampton, New York location. This role focuses on providing excellent customer service, efficiently processing orders, and generating sales through up-selling and add-on strategies, all while representing the company professionally and safely.
Responsibilities
- Assist customers promptly and courteously at the counter, answer questions, and provide information.
- Process customer orders efficiently and generate sales through excellent customer service, add-on, and up-selling.
- Conduct oneself in a professional and ethical manner, treating all customers and associates with courtesy and respect.
- Effectively promote MITCO and Sid Harvey Manufactured and Remanufactured products.
- Perform data entry and retrieval on the computer system, including customer orders, branch transfers, quotations, inventory, and pricing.
- Follow up on customer orders, resolve issues to customer satisfaction, and respond in a timely manner.
- Notify Branch Manager of missed opportunities, such as out-of-stock or unavailable merchandise.
- Answer telephones professionally, assist customers, take orders, and provide excellent customer service.
- Provide product/job quotes as appropriate.
- Demonstrate and continuously update knowledge of Sid Harvey products (Air Conditioning, Refrigeration, Heating) and their applicability.
- Communicate relevant company policies and procedures regarding purchases, returns, and credit terms to customers.
- Assist in maintaining the appearance of the branch, including cleaning the counter area, warehouse, and bathrooms.
- Report back orders and material discrepancies.
- Accurately perform cycle counts as required.
- Perform all duties safely, following all safety rules, and inform the manager of any hazardous conditions.
- Assist in year-end physical inventories as requested.
- Perform other responsibilities as directed.
Requirements
- Regularly required to stand; walk; carry and/or reach.
- Regularly required to lift up to 25 lbs.
- Frequently required to lift up to 50 lbs.
- Occasionally required to lift up to 100 lbs.
- Regularly required to talk or hear.
- Regularly required to read and identify numbers for accurate order filling, receiving of material, and payment processing.
- Required to apply sound reasoning and logic in performing daily tasks.
- Able to safely operate a forklift and/or pallet jack.
- Must be able to pass a drug test.
Skills
- Customer service
- Sales
- Up-selling
- Add-on sales
- Order processing
- Data entry
- Computer systems
- Product knowledge
- Communication
- Problem-solving
- Forklift operation
- Pallet jack operation
Location
- South Hampton, New York
Work Type
- Full-time
Experience Level
- Self
Benefits
- Highly competitive wages
- Bonus Program
- Generous company contribution for employee and qualified spouse/dependents insurance (Medical, Dental, Vision, Life, Long-term disability)
- Paid Vacation
- Paid Holidays
- Sick Time
- Flex time
- 401-K with partial company match
- Profit Sharing
- Free enrollment into Blue Hawk University for online-based training
About the Company
- Sid Harvey’s is an HVAC wholesale distributor of heating, cooling, and refrigeration equipment and products.