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About the Role

Deliver a high-touch lifestyle management service for international high-net-worth individuals, VIPs, and Royal Families, managing personal, family, and household requirements while maintaining exceptional client satisfaction and engagement.

Responsibilities

Oversee clients’ residential and personal affairs, coordinating with architects, builders, contractors, banks, retailers, and professional service providers to ensure seamless service delivery and the highest standards of support.
Handle a wide range of concierge and lifestyle requests, including luxury travel arrangements, temporary staffing, exclusive reservations, and the sourcing of high-value items such as art, jewellery, and designer clothing.
Build and maintain strong relationships with clients, intermediaries, and white-label service providers, driving client retention, identifying growth opportunities, developing new business through referrals and networking, and representing the business across the UK and Europe.
Manage financial and business-related activities, including budget oversight, invoice and credit card reconciliation, VAT support, market research, client proposal preparation, acquisition assessments, and the development of marketing content for websites, blogs, and social media channels.

Requirements

A minimum of 5 years’ experience within a family private office or a related sector such as hospitality, private banking, or business development, with a strong commitment to delivering exceptional client service.
Excellent relationship and vendor management skills, with the ability to build trusted partnerships and maintain high service standards.
Highly organised, flexible, and able to prioritise effectively, managing multiple responsibilities while maintaining accuracy and strong attention to detail.
Proficient in Microsoft Office applications (Excel, Outlook, and Word).
Confident using and troubleshooting technology and household systems, including Wi-Fi networks, alarms, and other smart devices.

Skills

Exceptional client service
Relationship management
Vendor management
Organisation
Prioritisation
Attention to detail
Written communication
Verbal communication
Numeracy
Microsoft Office Suite (Excel, Outlook, Word)
Technology troubleshooting
Household systems management

Location

UK
Europe

Work Type

Permanent
Flexible working

Experience Level

Minimum of 5 years’ experience

Education Level

Recognised degree (preferred, relevant experience considered most important)

Salary/Compensations

Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile

Benefits

Additional social benefits such as private health and dental cover
Life assurance
Discounted gym membership
Eye test
Corporate GP
25 days paid leave, plus all UK public holidays
Enhanced maternity and paternity, including shared parental leave and adoption leave
Training, tools and development plan

About the Company

IQ-EQ is a global investor services group with deep expertise in private markets.
They support investment managers, asset owners and global businesses with the administration, compliance, governance, data and reporting that their structures depend on.
Across 25 jurisdictions, their 6,500+ professionals combine technical strength, connected technology and human understanding – the IQ and the EQ – to free clients from operational complexity and give them the peace of mind to focus on their core business activities.
With more than US$950 billion of assets under administration, their global client base includes 13 of the world’s top 15 private equity firms and 19 of the top 25 private debt firms.
Sustainability is integral to their strategy and operations.
They are committed to fostering an inclusive, equitable and diverse culture for their people.
Their learning and development programmes and systems enable them to invest in growing employees’ careers.
Their hybrid working approach supports employees in achieving balance and flexibility while remaining connected to their colleagues.
They want to empower their 6,500+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.

Equal Opportunity

Committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.