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About the Role
Supervise assigned drivers and related activities at assigned terminal and/or distribution center. Create work schedules for drivers. Identify and implement effective solutions to transportation and distribution routing and delivery challenges. Develop and promote safety, customer service, and operational excellence.
Responsibilities
- Provide daily work direction to professional drivers to ensure safe and efficient operations and to meet customer requirements.
- Maintain daily activity assignments of tractors, trailers, trucks, and drivers.
- Monitor daily activity to make necessary adjustments in load assignments, special delivery, or pick-up instructions.
- Effectively communicate with members, customers, drivers, dispatch, and/or other DFA transportation or distribution locations.
- Maintain up-to-date copies of routes.
- Manage the utilization of routing software to increase route efficiency, lower cost, and meet customer demands.
- Create employee schedules, approve time, resolve timekeeping issues, and monitor overtime.
- Ensure all daily paperwork associated with each load is properly completed, including trip information, driver vehicle inspection, driver logs, repair/maintenance activity, and billing activity.
- Prepare and distribute operational reports (KPI’s).
- Establish positive working relationships with members or customers to ensure optimal service.
- Hold drivers accountable for providing professional interactions and courteous service.
- Assist in resolving issues with drivers.
- Work closely with fleet maintenance to ensure assigned equipment is maintained and cared for properly.
- Ensure employees achieve performance expectations through training/coaching.
- Conduct routine driver audits or observations for safety, operational efficiency, and compliance requirements.
- Conduct investigations and work on corrective actions for employee accidents and safety concerns.
- Work closely with human resources to address driver counseling, disciplinary actions, recruitment, behavior improvement, and training.
- Communicate with supervisors, employees, and customers to promote and improve transportation department functions.
- Respond to emergencies or unexpected operational requirements, including participating in on-call rotation if applicable.
Requirements
- High School Diploma or equivalent.
- 2 to 5 years of distribution, logistics, and/or transportation experience.
- Demonstrated leadership attributes, team lead experience, or supervisory experience.
- Class A commercial driver’s license in state of residence preferred.
- Current medical card preferred.
- Must be able to read, write and speak English.
Skills
- Knowledge of dairy industry production practices, processes, regulations, and equipment.
- Knowledge of distribution and transportation practices.
- Solid understanding of DOT transportation regulations.
- Understanding of industry, safety, and quality policies (PMO, OSHA, SQF, GMP).
- Knowledge of geographic area (pick-up and delivery area).
- Knowledge of principles and practices of supervision, training, and personnel management.
- Skill in leadership, coaching, and team building.
- Able to use company computer applications, such as Microsoft Word and Excel, routing software, telematics and handhelds.
- Able to communicate clearly and effectively, both verbally and in writing.
- Able to adapt and manage to change effectively.
- Able to consider impact of actions and decisions on employees, coworkers, and customers.
- Able to multi-task and problem solve.
- Able to handle challenging or conflict situations with tact and professionalism.
- Able to organize time, energy, and activities effectively to achieve goals.
- Able to interact positively and work effectively with others.
- Able to demonstrate strong initiative and follow through on day-to-day responsibilities.
- Record keeping skills.
Experience Level
- 2 to 5 years of experience
Education Level
- High School Diploma or equivalent
Equal Opportunity
- An Equal Opportunity Employer including Disabled/Veterans