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About the Role
Own the systems that run sales and marketing across PERGOLUX's global operations, with HubSpot as the single source of truth, Aircall and WhatsApp as the conversation layer, and the integrations that connect them to Shopify, Klaviyo and our data warehouse. Turn business problems into working configuration, automation and integrations across 11+ markets, ensuring documentation, adoption, and measurement. Report to the Head of Sales Operations and collaborate daily with Sales Leads, Sales Enablement, Data and Analytics, and the Marketing team.
Responsibilities
- Administer and evolve the multi-market HubSpot portal, including objects, properties, pipelines, lifecycle stages, permissions, teams, workflows, lead routing, assignment rules, and per-market task queues.
- Maintain data quality through deduplication, property governance, and regular audits.
- Own Aircall configuration (numbers, IVRs, routing, ring groups, overflow per market) and the Aircall–HubSpot integration.
- Ensure call data, recordings, outcomes, and AI summaries land on the correct records.
- Support call pick-up SLAs and Conversation Intelligence for coaching and quality programs.
- Configure and integrate WhatsApp and messaging platforms (Rasayel, Superchat) with HubSpot routing and reporting.
- Own the Shopify–HubSpot data flow for orders, payments, and customers with integration partners.
- Connect HubSpot with Klaviyo, Zendesk, GA4, and the Snowflake/Looker warehouse.
- Build lightweight automations using REST APIs, webhooks, custom code actions, and iPaaS tools (Make, Zapier, n8n).
- Scope and implement new GTM and AI tooling with a clear business case.
- Design the MQL to SQL handover with Marketing, including lead scoring, routing, SLAs, and attribution.
- Map and document the end-to-end customer lifecycle.
- Write clear SOPs and train Sales Leads, reps, and outsourced partners.
- Manage change requests through a Jira backlog.
Requirements
- 3–5+ years in RevOps, Sales Ops, Marketing Ops, or GTM engineering.
- Hands-on HubSpot admin experience in a multi-team or multi-market portal.
- Deep knowledge of HubSpot data model, workflows, lead routing, custom objects, permissions, and reporting.
- Practical experience configuring a cloud telephony tool (Aircall preferred) and its CRM integration.
- Integration skills across REST APIs, webhooks, JSON, and at least one iPaaS tool (Make, Zapier, n8n, Workato).
- Solid data skills: clean data modelling and confidence reconciling numbers across systems.
- Track record of working with Marketing on lead management, scoring, and attribution.
- Ability to translate messy business needs into simple, documented solutions.
- Ability to say no or 'not yet' with a clear reason.
- Fluent English.
- Comfort working with teams across Europe, the US, and Australia.
Skills
- HubSpot administration
- HubSpot data model
- HubSpot workflows
- HubSpot lead routing
- HubSpot custom objects
- HubSpot permissions
- HubSpot reporting
- Cloud telephony configuration
- Aircall
- CRM integration
- REST APIs
- Webhooks
- JSON
- iPaaS tools
- Make
- Zapier
- n8n
- Workato
- Data modeling
- Data reconciliation
- Lead management
- Lead scoring
- Lead attribution
- Shopify integration
- Klaviyo integration
- Zendesk integration
- GA4 integration
- Snowflake integration
- Looker integration
- WhatsApp Business platform
- German language
- French language
- Italian language
- JavaScript scripting
- Python scripting
- AI agents in GTM context
- Supporting outsourced sales teams
- HubSpot certifications
Location
- Berlin
Work Type
- Full-time
- Remote workation in EU/UK
Experience Level
- 3-5+ years
Salary/Compensations
- Competitive salary
Benefits
- Company pension plan
- Capped overtime, fully paid
- Real ownership from the start with direct impact on key business outcomes
- Fast-track into senior roles as PERGOLUX scales
- Up to 30 vacation days, starting at 27
- One week per year remote workation in EU/UK
- International, collaborative team
- Regular team events
- Retreats
- Modern setup and laptops (Apple or Windows)
- Employee discounts on PERGOLUX products
- Jobrad / Bike leasing program
About the Company
- PERGOLUX designs and sells premium, Scandinavian-inspired outdoor living products, from aluminium pergolas to garden furniture, direct to consumers.
- A company of around 300 people generating 9-figure revenue, operating across 8 markets and growing steadily across Europe and beyond.
Equal Opportunity
- PERGOLUX is an equal opportunity employer.
- We welcome applicants from all backgrounds, we think it's less about ticking every box and more about what you bring to the table!