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About the Role

The SAP Delivery Engagement Director – SAP CPRS Delivery Director is a senior transformation and delivery leader responsible for shaping, mobilizing, and delivering large-scale SAP-enabled business transformation programs for Consumer Products, Retail, and Services clients. This role combines strong SAP delivery leadership with deep CPRS industry expertise across consumer products, retail, wholesale distribution, and customer-centric business models. The Delivery Director will serve as a trusted advisor to executive stakeholders and provide leadership throughout the full engagement lifecycle, from pursuit and solution shaping through mobilization, execution, value realization, and program closure.

Responsibilities

Serve as the senior delivery executive and trusted advisor for large-scale SAP transformation engagements across Consumer Products, Retail, and Services clients.
Own end-to-end engagement delivery, including planning, mobilization, governance, execution, financial management, risk mitigation, value realization, and program closure.
Lead complex SAP S/4HANA transformation programs, ensuring alignment among business objectives, solution design, delivery plans, and measurable client outcomes.
Establish strong program governance, executive reporting, decision-making structures, quality controls, and escalation processes.
Maintain accountability for engagement financials, including revenue, margin, forecasting, resource utilization, change management, and commercial performance.
Build and maintain trusted relationships with C-suite executives, business leaders, technology leaders, and key client stakeholders.
Partner with Sales, Account, and Solutioning teams on strategic pursuits, RFP responses, delivery models, estimates, transition plans, commercial strategies, and executive presentations.
Lead the transition from pursuit to delivery, ensuring that commitments, assumptions, dependencies, risks, and expected outcomes are clearly documented and operationalized.
Oversee global, cross-functional delivery teams across business, functional, technical, data, integration, testing, change management, and program management workstreams.
Ensure effective resource planning and deployment across onshore, nearshore, and offshore delivery models.
Guide clients through ERP modernization, supply chain transformation, digital commerce, customer experience, data modernization, and AI-enabled business transformation.
Identify and manage program risks, delivery challenges, contractual obligations, scope changes, and executive escalations.
Drive delivery excellence through Capgemini methodologies, reusable assets, accelerators, quality standards, and continuous improvement practices.
Support the development of SAP CPRS offerings, delivery capabilities, thought leadership, and industry-specific transformation approaches.
Mentor program leaders, engagement managers, architects, consultants, and delivery professionals while building high-performing and inclusive teams.

Requirements

Bachelor’s degree required.
15+ years of SAP consulting and professional services experience, including significant responsibility for delivery management, program leadership, business transformation, and executive client engagement.
Deep industry expertise within Consumer Products, Retail, Wholesale Distribution, or Services.
Demonstrated success leading large-scale SAP S/4HANA transformation programs and complex enterprise modernization initiatives.
Proven accountability for engagements exceeding $25M to $50M in total contract value.
Strong experience managing program financials, revenue, margin, forecasting, resource utilization, scope, change control, contractual commitments, and delivery risk.
Demonstrated ability to lead globally distributed, cross-functional teams across onshore, nearshore, and offshore delivery models.
Experience overseeing SAP S/4HANA programs involving SAP BTP, SAP Business AI, SAP Business Data Cloud, Supply Chain, Commerce, Customer Experience, Integration Suite, API Management, Signavio, and Industry Cloud solutions.
Strong understanding of SAP delivery methodologies, program governance, quality management, enterprise architecture, business process transformation, and value realization.
Experience leading complex program mobilizations, delivery transitions, program recovery efforts, and executive-level escalations.
Ability to translate contractual commitments and solution assumptions into executable delivery plans, governance structures, resource models, and measurable outcomes.
Strong experience supporting SAP pursuits, RFP responses, delivery estimates, commercial models, staffing strategies, risk assessments, and client presentations.
Knowledge of SAP AI capabilities, including Joule, Generative AI Hub, AI Foundation, AI Hub, Agent Hub, Agent Gateway, Knowledge Core, and Process Intelligence.
Understanding of emerging technologies, including agentic AI, multi-agent ecosystems, Retrieval-Augmented Generation, Large Language Models, AI orchestration frameworks, enterprise data platforms, and cloud-native architectures.
Proven ability to engage and influence C-suite stakeholders, facilitate executive governance meetings, resolve complex delivery issues, and maintain trusted client relationships.
Strong leadership experience developing high-performing teams and mentoring engagement managers, program leaders, architects, consultants, and delivery professionals.
SAP certifications, program management credentials, and enterprise architecture credentials preferred.
Consulting and delivery experience within a large global systems integrator or professional services organization strongly preferred.

Skills

SAP S/4HANA
SAP BTP
SAP Business AI
SAP Business Data Cloud
Supply Chain Transformation
Digital Commerce
Customer Experience
Data Modernization
AI-enabled Business Transformation
SAP delivery methodologies
Program governance
Quality management
Enterprise architecture
Business process transformation
Value realization
Program mobilization
Delivery transition
Program recovery
Executive-level escalations
SAP pursuits
RFP responses
Delivery estimates
Commercial models
Staffing strategies
Risk assessments
Client presentations
Joule
Generative AI Hub
AI Foundation
AI Hub
Agent Hub
Agent Gateway
Knowledge Core
Process Intelligence
Agentic AI
Multi-agent ecosystems
Retrieval-Augmented Generation
Large Language Models
AI orchestration frameworks
Enterprise data platforms
Cloud-native architectures
C-suite engagement
Stakeholder influence
Executive governance
Delivery issue resolution
Client relationship management
Team development
Mentoring

Experience Level

15+ years of SAP consulting and professional services experience
Significant responsibility for delivery management, program leadership, business transformation, and executive client engagement
Proven accountability for engagements exceeding $25M to $50M in total contract value
Strong leadership experience

Education Level

Bachelor’s degree required

Salary/Compensations

$123,750- $282,000

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

About the Company

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
It is a responsible and diverse group of 340,000 team members in more than 50 countries.
With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.