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About the Role

As a Psychogeriatric Case Manager, you will coordinate a support network and linkages for older adults and seniors with serious mental illness and other challenges. A key component of this position is building a support network of community resources to enable individuals to increase their independence, dignity, and self-respect. The role requires direct service and support to clients in areas such as daily living, practical assistance, crisis intervention, and linkages to primary care and other services.

Responsibilities

Develop and implement individualized care plans to improve client quality of life and connect clients to appropriate resources.
Conduct client assessments (e.g., RAI, OCAN) and maintain accurate, timely documentation and reporting.
Provide supportive counselling and facilitate access to healthcare services and community programs.
Deliver crisis intervention and assist in developing effective crisis management plans.
Build respectful, trusting relationships using recovery-oriented and psychosocial rehabilitation principles.
Act as a liaison and advocate, coordinating care with families, caregivers, and multidisciplinary teams.
Collaborate closely, foster positive, professional interaction with interdisciplinary teams (clients, families, staff etc.), external service providers and community partners.
Maintain confidentiality and ensure compliance with organizational policies and professional standards.
Participate in required training and ongoing professional development.
Other duties assigned by the Program Manager and/or designated supervisor.

Requirements

Post-secondary education in Social Services / Human Services or equivalent field (Gerontology considered as an asset).
At least 3 years’ working experience with vulnerable seniors and older adults group.
Understanding of challenges faced by clients with mental illness, addictions, and severe social isolation.
Experience in group counselling related to mental health and addictions.
Strong knowledge of community resources and support services.
Strong counselling, assessment, and client engagement abilities.
Understanding of harm reduction, recovery, and psychosocial rehabilitation principles.
Proven crisis intervention, problem-solving, and interpersonal skills.
Effective communication skills (written and verbal) and proficiency in MS Office (Word, Excel).
Flexible, creative, and client-centered approach to care.
Ability to work collaboratively within interdisciplinary teams and with community partners.
Commitment to cultural competency and inclusive practice.
A satisfactory vulnerable sector check (VSC) is also required.

Skills

Counselling
Assessment
Client engagement
Crisis intervention
Problem-solving
Interpersonal skills
Communication skills (written and verbal)
MS Office (Word, Excel)
Harm reduction
Recovery principles
Psychosocial rehabilitation principles

Location

Assisted Living - Dunn - Toronto, ON

Work Type

Onsite

Experience Level

At least 3 years’ working experience

Education Level

Post-secondary education in Social Services / Human Services or equivalent field

Salary/Compensations

$57,007 - $71,647 Annually Prorated

Benefits

Comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
Defined Benefits Pensions Plan
24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard
Additional paid personal and paid sick days
Professional development budget
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
Tuition reimbursement program
Maternity-leave top up program and Parental leave top up program

About the Company

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.
Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.
LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
Assisted Living- Dunn is a 24/7 program that provides specialized assisted living supports to vulnerable older adults and seniors with complex physical health challenges, mental health challenges, addiction or cognitive impairment.
Assisted Living-Dunn responds to resident’s needs, so that they can live safely and in good health in the community as they age.
Through our care, we aim to postpone for as long as possible, or eliminate, any need for institutional care.
The program serves 70 clients living at 245 Dunn Avenue and 85 Spencer Avenue, as well as an additional 28 clients through Hub and Spoke services in the wider community.
The program supports clients living independently in the community with support and dignity.
LOFT's Case Managers offer one-on-one support and provide care coordination, crisis intervention, system navigation and client advocacy.
They connect clients with the services they need to become healthier, happier and as independent as possible.
Our team calls upon a variety of resources, including medical, financial, emotional and recreational supports.
Mental, physical and spiritual health are improved by social interaction and the sense of belonging that comes from a welcoming and supportive community.
Our Life Enrichment services offer residents opportunities to enjoy life, try new things and become involved in their local community.
The goal is to ensure that clients have access to interesting and stimulating activities and social opportunities through regular in-house events and group outings in the community.
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.
We value compassion, collaboration, and community delivered with dignity, innovation, and excellence.
LOFT’s vision is that together, we can all live successfully in our community.
Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity.
At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways.
Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Equal Opportunity

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.