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About the Role

The Product Owner of the Monitoring & Observability Foundation Service is accountable for the strategy, roadmap, governance, and effectiveness of the service, building capabilities to deliver actionable operational insights. This role is a key contributor to EDC’s Enterprise Observability strategy, working with Enterprise Architecture and stakeholders to shape direction and translate it into technology capabilities and priorities.

Responsibilities

Own and evolve the TOS Monitoring & Observability Foundation Service in alignment with EDC’s Enterprise Observability strategy and architecture.
Define the service vision, capabilities, and operating model, translating enterprise direction into a prioritized multi-year roadmap and delivery backlog.
Advance application and full-stack observability using service dependencies, logs, metrics, traces, and other telemetry to improve proactive monitoring, root-cause and impact analysis, and deliver actionable operational insights.
Define, measure, and report service performance, including SLIs, SLOs, adoption, platform health, and value realization.
Provide product ownership for observability platforms, including Dynatrace, overseeing platform health, access, consumption, lifecycle, and cost management.
Guide integration with ServiceNow Event Management and work with ITSM, ITOM, and CMDB teams to establish processes and data foundations for effective event management and observability.
Own and continuously improve the Monitoring & Observability service intake, prioritization, and backlog.
Collaborate with product owners, architects, technical teams, and business stakeholders to understand observability needs, drive adoption, and translate requirements into service capabilities.
Manage key vendor and managed-service relationships, including licensing, contracts, vendor performance, delivery scope, and escalation.
Provide technical and operational input to Enterprise Architecture-led decisions on the evolution and rationalization of observability and monitoring technologies.
Participate actively in EDC’s Product Owner Community of Practice and ensure the service aligns with applicable product standards.

Requirements

University degree or college diploma in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
Minimum seven years of experience in enterprise monitoring, observability, IT operations, or related technology disciplines.
Experience with enterprise monitoring and observability concepts, including metrics, logs, traces, events, alerting, dashboards, dependency visibility, application performance monitoring, or digital-experience monitoring.
Experience as a product owner, service owner, or platform owner, including translating enterprise strategy and architecture into technical roadmaps, backlogs, and service capabilities.
Experience integrating monitoring or observability capabilities with ITSM/ITOM processes and platforms, particularly Event Management.
Experience working in an outsourced or managed-services environment, including oversight of service providers, vendors, and third parties.
Experience with vendor management, licensing, consumption planning, budgeting, and supporting investment and business-case development.
Demonstrated ability to work across architecture, technical, and business teams to translate enterprise standards into operational services and clear delivery priorities.
Strong analytical, communication, facilitation, and stakeholder-management skills, with the ability to translate technical capabilities into operational and business outcomes.

Skills

Dynatrace
ServiceNow
Azure Monitor
Cisco ThousandEyes
DNAC
VMware Aria Suite
Microsoft Configuration Manager
Digital experience monitoring
Application performance monitoring
Infrastructure monitoring
Network performance monitoring
Log analytics
Distributed tracing
ServiceNow ITOM/Event Management
CMDB dependencies
Event-to-alert-to-incident integration
Observability standards
Service offerings development
Technical standards development
Tool rationalization plans
Application onboarding
Full-stack observability proof of concept
Cloud monitoring
Hybrid monitoring
SaaS monitoring
Microsoft Azure
Microsoft 365
AIOps
Automation
Closed-loop operational response
Platform access governance
Data retention
Consumption management
FinOps principles
ITIL certification
Agile
Scrum
Product Owner certification
Lean certification
Bilingual in English and French

Location

Ottawa
Toronto
Mississauga
Montreal
Brossard
Laval
Calgary
Edmonton
Halifax
Vancouver

Work Type

Hybrid
Permanent

Experience Level

Minimum seven years of experience in enterprise monitoring, observability, IT operations, or related technology disciplines.

Education Level

University degree or college diploma in Computer Science, Information Systems, Engineering or a related field, or an equivalent combination of education and experience.

Salary/Compensations

$96,557 to $128,743 annually, plus a performance-based incentive.

Benefits

Flexible benefits (Medical, Dental, Life, etc.)
Additional Flex credits
Defined Contribution Pension Plan with matching program
Competitive vacation program (starting with 4 weeks and 2 floater days)
Comprehensive wellness programs
Professional Development support (conferences, language training, educational opportunities)
Relocation assistance

About the Company

At EDC, we support Canadian businesses to succeed globally.
We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.
Export Development Canada (EDC) is a financial Crown corporation.
We offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.
Collaborate with a diverse, experienced team.
Thrive in a supportive, teamwork-driven environment.
Impact global communities through sustainable growth in emerging markets.
Recognized as one of Canada’s Top 100 Employers, Best Diversity Employers, and a Top 100 Family-Friendly Employers.

Equal Opportunity

EDC is committed to Fair Employment Practices.
EDC is committed to fostering employment equity and building a diverse workforce.
We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities.
At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.
We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.
EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs.
Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca.