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About the Role
BCI Brands is seeking an experienced, motivated, and hands-on Systems Administrator to join our IT team. The ideal candidate will have a strong background in IT infrastructure, Microsoft 365 administration, networking, cybersecurity, and technical support. This position requires someone who enjoys troubleshooting complex technical issues, supporting end-users, and maintaining a secure, reliable, and efficient IT environment.
Responsibilities
- Manage, maintain, and troubleshoot Windows servers, virtualization platforms, network infrastructure, and cloud environments.
- Administer and support Microsoft 365, including Entra ID, Exchange Online, SharePoint, Teams, OneDrive, Intune, Defender, and other Microsoft 365 Admin Centers.
- Manage Active Directory, user accounts, permissions, Group Policies, MFA, and Conditional Access.
- Handle, prioritize, troubleshoot, and resolve Level 1 and Level 2 Help Desk tickets.
- Provide technical support for Windows, macOS, iOS, and Android devices.
- Troubleshoot hardware, software, network connectivity, printing, and Microsoft 365 application issues.
- Manage system backups, patching, endpoint protection, and disaster recovery procedures.
- Support VMware, Hyper-V, Microsoft Azure, and hybrid infrastructure environments.
- Assist with employee onboarding, offboarding, equipment deployment, and account provisioning.
- Participate in network infrastructure improvements, server upgrades, and MDF/IDF projects.
- Maintain accurate technical documentation and proactively identify opportunities to improve IT operations.
Requirements
- Minimum 3 years of experience in Systems Administration or a similar IT role.
- Strong hands-on experience administering Microsoft 365 and its administrative portals.
- Proficiency with Windows Server, Active Directory, DNS, DHCP, and Group Policy.
- Solid understanding of networking, firewalls, VPNs, VLANs, and TCP/IP.
- Experience supporting Windows and Mac computers in a corporate environment.
- Experience with Microsoft Azure, Intune, and endpoint management.
- Familiarity with PowerShell scripting and automation.
- Working knowledge and experience with various AI technologies, platforms, and tools, including generative AI and AI-powered applications.
- Proven experience managing Help Desk tickets and troubleshooting technical issues.
- Excellent communication, customer service, and problem-solving skills.
- Ability to work independently and collaborate effectively with an IT team.
- Experience with VMware vSphere, Microsoft Hyper-V, and hybrid cloud environments.
- Experience with Microsoft Defender, Conditional Access, and cybersecurity best practices.
- Familiarity with Mosyle for Business and Microsoft Intune’s MDM.
- Ability to lift and install IT equipment weighing 30 to 40 pounds without assistance.
- Flexibility to work extended hours, weekends, or alternate shifts when business needs require.
Skills
- Microsoft 365 Administration
- Networking
- Cybersecurity
- Technical Support
- Windows Server
- Virtualization Platforms
- Cloud Environments
- Entra ID
- Exchange Online
- SharePoint
- Teams
- OneDrive
- Intune
- Defender
- Active Directory
- Group Policy
- MFA
- Conditional Access
- Help Desk Ticketing
- Windows
- macOS
- iOS
- Android
- Hardware Troubleshooting
- Software Troubleshooting
- Network Connectivity Troubleshooting
- Printing Troubleshooting
- System Backups
- Patching
- Endpoint Protection
- Disaster Recovery
- VMware
- Hyper-V
- Microsoft Azure
- Hybrid Infrastructure
- Employee Onboarding/Offboarding
- Equipment Deployment
- Account Provisioning
- Network Infrastructure Improvements
- Server Upgrades
- MDF/IDF Projects
- Technical Documentation
- PowerShell Scripting
- Automation
- Generative AI
- AI-powered Applications
- Problem-Solving
- Customer Service
- Collaboration
Work Type
- Full-time
Experience Level
- Minimum 3 years of experience in Systems Administration or a similar IT role.
Education Level
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- Relevant Microsoft, CompTIA, or networking certifications.
Salary/Compensations
- $80,000 - $100,000
Benefits
- Health Benefits (Medical, Dental & Vision)
- Life Insurance
- Flexible Spending Account
- 401k Program
- Paid Time Off
- Robust Holiday Schedule
- Commuter Benefits
- Training & Development
- Growth Opportunities
About the Company
- Originally founded in 1975, BCI has continually evolved to become a leader in the women’s fashion industry.
- Launching initially with CHAUS and private label lines and then expanding into a multi-brand platform business, we have been at the forefront of market trends and the changing retail environment.
- Our brands, including CeCe, Vince Camuto, Ted Baker, 1.State and Parker, each serve unique customer demographics but are united in their commitment to quality and style.
- As we expand our presence, BCI remains dedicated to innovation, excellence, and women’s empowerment through fashion.
Equal Opportunity
- BCI IS AN EQUAL OPPORTUNITY EMPLOYER
- Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or as a qualified individual with a disability or any other characteristic in accordance with applicable law.