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About the Role

The Office Services Associate is responsible for providing daily back office services, including reprographics, mail services, and support for hospitality, facilities, audio/visual, and reception functions.

Responsibilities

Utilize appropriate logs for all office services work.
Ensure job tickets are properly filled out before beginning work.
Perform reprographics, mail, and intake functions according to established procedures.
Follow procedures to run jobs in proper order.
Communicate with supervisor or client on job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering all work.
Troubleshoot basic equipment problems.
Prioritize workflow.
Perform Quality Assurance on own and work of others.
Load machines with various paper, toner, and supplies.
Answer telephone and emails, and place service calls when needed.
Interact with clients in person, over the phone, or electronically.
Adhere to Williams Lea and client site policies.
Use equipment and supplies in a cost-efficient manner.

Requirements

Must be able to lift up to 50 lbs. on a regular basis.
High school diploma or equivalent.
Minimum (1) year office services experience preferably in a legal, banking, or large corporate environment.
Skilled in the use of mail, phone, email, digital reprographics, and mail equipment.
Familiar with general back office procedures to meet and maintain client satisfaction.
Proven customer service skills required to create, maintain, and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail with good organizational skills.
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Must work well in a team environment.
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with a positive can-do attitude.
Ability to work overtime as needed.
Professional attire required.
Must be able to work standing up all or most of the time.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Skills

Reprographics
Mail services
Hospitality support
Facilities support
Audio/visual support
Reception support
Mail
Phone
Email
Digital reprographics
Mail equipment
Customer service
Written communication
Verbal communication
Telephone etiquette
Email etiquette
Organizational skills
Problem-solving

Location

Onsite

Work Type

Full-time
Onsite

Experience Level

Minimum 1 year office services experience

Education Level

High school diploma or equivalent

Salary/Compensations

USD 17.88 - USD 24.28 - hourly

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands.
The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.
Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
At RRD, we value innovation, authenticity, and integrity.
To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience.
We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

Equal Opportunity

RRD is an Equal Opportunity Employer, including disability/veterans