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About the Role
Coordinate and participate in a variety of supportive patient care and clinic preparations that assist medical professional personnel.
Responsibilities
- Coordinate and participate in patient care activities including vital signs, mini assessments, assisting with diagnostic procedures, and recording data.
- Prepare and set up medical supplies, instruments, and equipment for procedures.
- Confer with patients to obtain accurate information, explain procedures, and alleviate fears.
- Ensure completion of chart information prior to physician examination, including prescriptions and diagnostic testing.
- Assist in completing insurance, compensation, disability, and prior authorization forms.
- Escort and/or transport patients to examination rooms and other clinic locations.
- Evaluate patient care, monitor the provider's plan of care, and maintain liaison with physicians and administration.
- Answer and direct clinical calls, respond to patient inquiries, and provide accurate information.
- Schedule follow-up appointments for office visits and diagnostic testing.
- Coordinate scheduling with the medical secretary and assist with modifying provider schedules.
- Cover job duties of the Medical Secretary as needed.
- Maintain a clean and orderly work area, including examination rooms, and manage medical supply inventory.
- Comply with quality assurance, HIPAA, customer focus, infection control, safety, and other policies.
- Ensure adequate patient follow-up for prescriptions, referrals, and diagnostic testing.
- Refer patients to appropriate resources for billing and financial support.
- Report errors or problems to ensure appropriate action for patient care.
- Independently problem-solve and utilize resources to obtain patient information when the patient is unable to communicate.
- Represent Dent by displaying a respectful and caring manner with patients and families.
- Interact calmly, respectfully, and in a friendly manner with other employees.
- Participate in the development and implementation of general policies and procedures for patient comfort and safety.
- Maintain competence through continuing education and in-service training.
- Maintain confidentiality of patient information.
- Organize work area and clinic to keep the provider on schedule and prioritize tasks.
- Perform other duties as assigned by the Clinic Manager and/or Providers.
Requirements
- High degree of verbal communication and interpersonal skills to determine needs, provide information, and provide emotional support.
- Working knowledge of Microsoft Office, specifically Excel.
- Strong planning, problem-solving, organizational, verbal communication, and interpersonal skills.
- Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer.
- Ability to address and resolve conflict in a professional manner.
- Ability to maintain strict confidentiality.
- Ability to be flexible.
- Ability and willingness to travel as needed to meet operational needs.
Skills
- Verbal communication
- Interpersonal skills
- Microsoft Office (Excel)
- Planning
- Problem-solving
- Organizational skills
- General office equipment operation
- Conflict resolution
- Confidentiality
- Flexibility
- Travel
Location
- Amherst, NY
- Amherst
- Williamsville
- Orchard Park
- Batavia
Work Type
- Monday-Friday
- 8 hours/day
- 5 days/week
- 40 hours/week
Experience Level
- 2+ years related experience
Education Level
- High School Diploma
- Associates Degree
Salary/Compensations
- Most candidates will start within the first quartile of the pay range
- Rates are commensurate with experience
Benefits
- Work-Life Balance (no overnight shifts)
- Medical, Dental & Vision Plans
- Life Insurance
- 401(k) Retirement Plan
- Critical Illness, Accident, & Legal Plans
- Wellness Program
- Learning & Development Opportunities
- Paid Time Off
- Paid Holidays
- Free Onsite Parking at All Locations
About the Company
- Dent Neurologic Institute is committed to excellence in all we do.
- Our culture is built on 4 key pillars: respect, quality, productivity, and well-being.
- By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues.
Equal Opportunity
- DENT Neurologic Institute is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.
- All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.
- We require applications to be completed online.