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About the Role

The International Secretariat Support Officer operates at the heart of the organization, fulfilling a pivotal role in creating the conditions that allow the ISG and DSG to perform at their highest level. This means managing complex schedules, preparing briefing materials, coordinating cross functional communication, and acting as a trusted point of contact for internal and external stakeholders. It involves anticipating needs before they arise, filtering information intelligently, and ensuring priorities stay aligned with organisational goals. The postholder helps to maintain momentum, clarity, and efficiency across the core MSF International Secretariat Team.

Responsibilities

Serve as a trusted partner helping to prioritise initiatives and manage competing demands, anticipating needs and proactively resolving issues.
Provide proactive full diary management, full travel management, and full administrative support; act as a “gatekeeper” and protecting the ISG and DSG’s time to allow their focus to remain on the priority areas.
Support with annual international administrative planning.
Prepare briefing materials, agendas, and follow up actions for non-ExCom internal and external ISG/DSG meetings.
Track key initiatives, follow up with stakeholders, maintain visibility into progress, and conduct research and synthesise information.
Draft, edit, and proofread correspondence (emails, letters, social media, and reports) with a high-level of accuracy, handling sensitive information with the highest level of confidentiality.
Provide administrative support for the coordination of the Executive Committee; proactive scheduling, vote and record-keeping, information-sharing, and maintenance of online groups and spaces.
Initiates and leads on logistical arrangements for Core and Full ExCom F2F meetings.
Produce content as requested, including email and outcome drafting.
Other tasks as requested by the International Secretary General and Senior Executive Committee Officer.

Requirements

Demonstrable experience of managing complex, dynamic calendars with an emphasis on strategic time allocation.
Experience in coordinating cross-functional teams and liaising with stakeholders at all levels, including external partners and senior executives.
Experience preparing briefings, reports, presentations, and meeting materials with a high level of accuracy.
Exceptional organisational skills with the ability to anticipate needs and plan.
Strong time-management skills and an ability to coordinate multiple concurrent projects.
High level of discretion, judgement, and emotional intelligence, and the ability to build a strong network across an organisation.
Confident decision‑making and the ability to act autonomously when required – evidenced self-motivation and proactivity.
Skilled at filtering information, prioritising tasks, and maintaining momentum across multiple workstreams.
Flexible team player, willing to adapt to changes, and confident tackling unfamiliar challenges across multiple domains of knowledge/experience.
Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.
The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, and Outlook.
An aptitude for quickly learning new software and systems.
All staff must contribute to a safe, supportive, fair, inclusive, equitable, diverse, respectful, and healthy working environment free from abuse and other misconduct.
Ensure that all relations and behaviour towards anyone came into contact within one’s role with MSF are respectful, non-discriminatory, and professional.
Not engage in any form of abuse or misconduct, including those detailed in MSF Typologies of Abuse and when an employee suspects, observes, or hears about abuse, they will report it (without investigating it) to protect others.
Highlight the importance of a member of staff’s duty and responsibility to safeguard, report and promote appropriate behaviours.

Skills

Exceptional organisational skills
Strong time-management skills
Excellent written and verbal communication
High level of discretion, judgement, and emotional intelligence
Confident decision‑making
Ability to act autonomously
Self-motivation
Proactivity
Filtering information
Prioritising tasks
Maintaining momentum
Flexibility
Adaptability
Ability to work in a disciplined and organised fashion
Ability to work under pressure
Ability to work with conflicting priorities
Ability to work across time zones
Practical use of personal IT equipment
Microsoft Office 365 suite
Effective collaboration and communication within a hybrid working environment
Utilising Teams, SharePoint, and Outlook
Aptitude for quickly learning new software and systems
French and other languages are further assets

Location

Any MSF office within +/- 2 hours of the Geneva time zone

Work Type

Permanent contract at 100%

Experience Level

Extensive experience working as an Executive Assistant to Director / CEO level

Education Level

Bachelor’s degree or equivalent professional experience

Benefits

MSF practice is to offer the compensation and benefits package in line with the MSF entity offering the contract.

About the Company

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters.
MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.
MSF International is the legal entity that binds MSF’s sections, associations and branch offices together.
Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.

Equal Opportunity

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees.
We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.
MSF is committed to preventing abuse, inappropriate behaviour, lack of integrity and financial misconduct in its work and care spaces.
The successful candidate will be expected to comply with the organisation’s safeguarding policies and standards of professional behaviour.
We are committed to removing barriers for people with specific accessibility needs.
If you need an adjustment to the recruitment process to be considered for the role, please let us know from the beginning of the selection process.