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About the Role
Provide coverage and support across all branch locations based on staffing needs. Assist members with financial transactions, including paying and receiving cash, and cross-selling credit union products and services. Complete accurate transactions in accordance with credit union policy, regulatory compliance, and the Bank Secrecy Act. This role requires flexibility with Saturdays and rotating shifts, a valid driver's license, and reliable transportation.
Responsibilities
- Process member transactions including deposits, withdrawals, loan payments, cashing checks, and purchasing monetary instruments.
- Receive checks and cash for deposit, verify amounts, examine checks for proper endorsement, and follow fraud prevention and funds availability procedures.
- Perform transactions within credit union policy, regulatory compliance, and the Bank Secrecy Act.
- Assist with counting cash shipments, end-of-night balancing, and opening/closing procedures.
- Perform first-line maintenance, reconciliation, and settlement of equipment (ITM, ATM, TCR).
- Perform vault cash buy/sell as required.
- Assist with daily vault and branch reconciliation.
- Assist members with routine Member Service needs, including Home Banking and Bill Pay support, issuing Instant Issue debit cards, resetting PINs, performing Quick Assist research, printing check/statement images, and updating member contact information.
- Complete other job-related duties as assigned.
Requirements
- One to three years of similar or related experience.
- A high school education or GED.
- Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion.
- Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
- Strong time management skills.
- Ability to manage multiple workloads with successful results.
- Ability to work independently.
- Organizational skills.
- Excellent verbal and written communication skills.
- Listening skills.
- Problem analysis and problem resolution skills.
- Above-average interpersonal skills.
- Strong computer skills (i.e., Microsoft Office).
- Ability to bend, sit, and stand for primarily sedentary work with limited physical exertion.
- Occasional lifting of up to 50 lbs.
- Capability of climbing/descending stairs in an emergency situation.
- Normal range of vision and hearing abilities required.
- Ability to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
- Ability to routinely perform work on a computer for an average of 6-8 hours per day, when necessary.
- Ability to work extended hours or travel off-site whenever required or requested by management.
- Capability of regular, reliable, and timely attendance.
- Ability to routinely perform work indoors in a climate-controlled shared work area with minimal noise.
- Ability to perform job functions independently or with limited supervision.
- Ability to work effectively either on own or as part of a team.
- Ability to read and carry out various written instructions and follow oral instructions.
- Ability to complete basic mathematical calculations.
- Ability to spell accurately.
- Understanding of computer basics.
- Ability to speak clearly and deliver information in a logical and understandable sequence.
- Capability of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization.
- Demonstrate highest levels of customer service and discretion when dealing with the public.
- Ability to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.
- Ability to effectively handle multiple, simultaneous, and changing priorities.
- Capability of exercising the highest level of discretion on both internal and external confidential matters.
- Work is generally performed within an office environment, primarily in a climate-controlled environment with minimal safety/health hazard potential.
- Sedentary, sitting, standing, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use, standard office equipment available.
Skills
- Time management
- Multitasking
- Independent work
- Organization
- Verbal communication
- Written communication
- Listening
- Problem analysis
- Problem resolution
- Interpersonal skills
- Computer proficiency (Microsoft Office)
- Operating office equipment
- Mathematical calculations
- Accurate spelling
- Computer basics
- Clear speaking
- Logical information delivery
- Professionalism
- Customer service
- Discretion
- Composure under stress
- Handling multiple priorities
- Confidentiality
Location
- All branch locations
Work Type
- Full-time
- Rotating shifts
- Saturdays required
Experience Level
- One to three years of experience
Education Level
- High school diploma or GED
Salary/Compensations
- 10% Floating Teller differential in addition to the regular base rate of pay
Benefits
- Medical, Dental, and Vision insurance with no waiting period
- 401(k) with employer match and non-elective employer contribution
- Paid Vacation, Sick time, and Holidays
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- Employee Assistance Program
- Tuition Assistance Program
- Professional Development Programs
- Discounted Loan Rates and Fees
About the Company
- Mid-Hudson Valley Federal Credit Union (MHV)
Equal Opportunity
- Mid-Hudson Valley Federal Credit Union (MHV) is an Equal Opportunity Employer.
- Recruitment and selection of applicants for employment are conducted without regard to age, sex, sexual orientation, religion, race, creed, color, national origin, military or veteran status, marital status, disability, genetic information, predisposition or carrier status, domestic violence victim status, or any other status protected by applicable law.
- Reasonable accommodation is provided in compliance with state and federal law.
- Applicants are encouraged to request reasonable accommodation to complete the screening and hiring process or if any change or adjustment to the application/interviewing process is required.