Automotive Warranty Administrator
VIP Automotive Group of Long Island · Hicksville, NY, US
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About the Role
The Automotive Warranty Administrator is responsible for supporting dealership warranty operations, processing manufacturer warranty claims, maintaining accurate service records, and ensuring timely reimbursement from factory and distributor warranty programs. This position works closely with the service department, accounting department, and dealership management to maintain accurate warranty documentation and maximize warranty claim recovery.
Responsibilities
- Process and submit automotive warranty claims in accordance with manufacturer and distributor guidelines.
- Review warranty repair orders, invoices, and supporting documentation for accuracy and completeness.
- Verify warranty eligibility, coverage, labor operations, parts, and documentation requirements.
- Monitor, track, and follow up on outstanding automotive warranty claims to ensure timely payment.
- Research, correct, and promptly resubmit rejected or disputed warranty claims.
- Assist with dealership body shop warranty claims and related documentation.
- Reconcile warranty receivables and work closely with the accounting department to resolve payment discrepancies.
- Maintain accurate records of warranty repairs, claims, and supporting documentation.
- Track warranty parts, including repair order numbers, replacement dates, and manufacturer disposal requirements.
- Coordinate the shipment of warranty parts to manufacturers or distributors when required.
- Stay current on manufacturer warranty policies, factory recalls, service bulletins, and warranty announcements.
- Maintain professional communication with service department personnel, accounting, manufacturers, and distributors.
- Maintain a clean, organized, and professional work environment.
Requirements
- Experience in automotive dealership warranty administration, warranty claim processing, service department operations, or automotive accounting.
- Previous experience as an Automotive Warranty Administrator, Warranty Clerk, Warranty Claims Specialist, or Dealership Service Administrator.
- Knowledge of automotive manufacturer warranty policies and procedures.
- Experience processing factory warranty claims and extended warranty claims.
- Understanding of dealership repair orders, labor operations, parts documentation, and warranty receivables.
- Experience researching and resolving rejected or unpaid warranty claims.
- Strong attention to detail and organizational skills.
- Ability to manage multiple claims, deadlines, and administrative responsibilities.
- Strong communication and problem-solving skills.
- Proficiency with dealership management systems (DMS), warranty portals, and Microsoft Office.
- Ability to work independently while collaborating with service and accounting teams.
- Automotive dealership experience is highly preferred.
Skills
- Attention to detail
- Organizational skills
- Communication skills
- Problem-solving skills
- Dealership management systems (DMS)
- Warranty portals
- Microsoft Office
Location
- Long Island, NY
Work Type
- Full-Time
Experience Level
- Experienced
Salary/Compensations
- $75,000 Per Year
Benefits
- Medical and dental insurance
- 401(k) retirement plan
- Life insurance
- Paid time off (PTO)
- Parental leave
- Employee discounts
- Professional development and training
- Opportunities for career growth and advancement
About the Company
- VIP Automotive Group is a leading automotive dealership group known for exceptional leadership, a customer-focused culture, and a commitment to employee development.
- Our purpose is to create exceptional value and experiences for every customer.
- Our mission is to empower and engage our team to deliver an exceptional automotive experience in a fulfilling environment.
- We offer a professional working environment, continuous training, and opportunities for career growth and advancement from within.
- We believe our employees are the foundation of our success.
- We are committed to creating a workplace where team members feel valued, supported, and empowered to grow.
- Join an established automotive dealership group that prioritizes employee development, operational excellence, and outstanding customer service.
Equal Opportunity
- VIP Automotive Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees.