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About the Role
Own B2B customer relationships, manage the B2B portfolio and pipeline, launch new B2B customers, ensure cash inflow, and scale through technology by collaborating with the Product team on the B2B portal.
Responsibilities
- Act as the main point of contact for B2B customers.
- Run weekly customer meetings and own SLAs and customer success.
- Manage customer pricing to ensure stable partner margins.
- Steer volume towards the most profitable projects for partner utilization.
- Own onboarding and pilots for new B2B customers.
- Track delivery against SLAs and resolve operational issues with Operations and partners.
- Align partner capacities for B2B volume.
- Onboard and train new partners on the B2B business.
- Own payment terms with B2B customers and ensure timely cash collection.
- Collaborate with Product on the B2B portal to automate inbound volume and reduce manual work.
Requirements
- 3–5 years in B2B account management, key account management, or partnerships, ideally in energy, installation, home services, or a marketplace/platform business.
- Experience managing pricing and commercial terms with enterprise customers.
- Understanding of operational delivery, including SLAs, capacity planning, and escalations with external field partners.
- Comfortable with numbers and steering KPIs such as margins, utilization, and cash collection.
- C2-level German and fluent English.
- Background in PV, heat pumps, wallboxes, or the electrical/SHK trades is a plus.
- Hands-on CRM experience is a plus.
- Demonstrated ownership, acting as a bridge-builder, being commercially sharp, structured, and resourceful.
Skills
- B2B Account Management
- Key Account Management
- Partnerships Management
- Pricing Management
- Commercial Terms Negotiation
- Operational Delivery Management
- SLA Management
- Capacity Planning
- Escalation Management
- KPI Steering
- German Language Proficiency (C2)
- English Language Proficiency (Fluent)
- CRM Experience
Location
- Berlin, Germany (Hybrid)
Work Type
- Hybrid
- Full-time
Experience Level
- 3-5 years
Salary/Compensations
- Market rate compensation
- Performance-based bonus
Benefits
- Attractive VSOP package
- Deutschlandticket or Urban Sports Club membership
- Steep learning curve at the intersection of tech, product, and operations
- Flat hierarchies, fast feedback, and a supportive, ambitious team
- Real ownership and impactful projects from day one
About the Company
- Smalt is the AI-first backoffice and growth engine empowering skilled tradespeople to become entrepreneurs.
- We support craftsmen in scaling their businesses by providing a digital backoffice, including setup, registration, launch, offer creation, invoicing, documentation, talent retention, and revenue growth tools.
- Smalt is building the tech-first backbone to solve the labor productivity gap and create an abundance of craft entrepreneurs globally.
- Founded in 2023, Smalt has raised €12M from investors like General Catalyst and Owl Ventures.
- The company has achieved strong revenue traction (€4–5M+) in its integrated service delivery business and is expanding its partner network model.