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As an Allocator, you will play a crucial role in optimising planning, work allocation, and service delivery by effectively managing resources.

Handle inbound and outbound calls from Driver Companions, Patients, Clients, and the Public.
Oversee the distribution of patient journeys, ensuring transparency, unbiased allocation, and compliance with policies.
Replan work when a Driver Companion is unable to complete their assigned run.
Maintain a sub-6% service KPI level through efficient team management and process optimisation.
Collaborate with the Operations Management Team to enhance the accuracy of auto-allocation and planning technology.
Proactively identify and resolve service issues, working with the Operations Management Team to implement solutions.
Promote a positive work environment and implement fair earning practices to retain Driver Companions.
Contribute to the development of data-driven metrics to measure service performance and drive accountability.
Minimize communication breakdowns and ensure clear information sharing within the team.
Identify potential risks to the OnCue Management Team for timely resolution.

Proven experience in a similar role within the transport or logistics industry.
Strong analytical skills and the ability to use data to inform decision-making.
Excellent communication and interpersonal skills to collaborate effectively with colleagues.
A commitment to delivering high-quality patient care and a strong team ethic.
High attention to detail.

OnCue specialises in providing care-led, compliant, and scalable non-emergency patient transport services to ICB’s, NHS Trusts, and Ambulance providers.
Our Mission: To create value for our customers and partners by delivering an innovative and care-driven patient transport solution.
Our Vision: To be recognised as a leader in our industry because of our innovation, and commitment to care for our patients, employees, and partners.
Teamwork is critical for success; maintain positive working relationships internally and externally to achieve OnCue's goals.

Allocation & Planning Specialist at OnCue Transport

Allocation & Planning Specialist