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About the Role

Agilent Customer Support Engineers install, maintain, repair, and optimize modern laboratory instruments. We are seeking a Customer Support Engineer for our portfolio in laboratory automation, cell analysis, and genomics in Northern and Northeastern Germany. You will support customers on-site from your home office and gradually take over an established sales and service territory with long-standing customer relationships. This position offers the opportunity to learn from an experienced colleague and develop long-term in a growing and innovative business field.

Responsibilities

Installation, maintenance, and repair of cell analysis and genomics instruments.
Performing preventive maintenance, troubleshooting, and technical service calls.
Supporting customers in the optimal use of hardware and software solutions.
Collaboration with Sales, Application Support, Technical Support, and Product Management.
Documentation of service activities according to Agilent quality standards.
Supporting the further expansion of our Cell Analysis & Genomics service business.

Requirements

Degree or training in biology, biotechnology, biochemistry, medical technology, or comparable fields.
Experience with laboratory instruments, life science technologies, or technical customer support.
Strong problem-solving skills and customer-oriented approach.
Good German and English language skills.
Valid driver's license and willingness to travel within Northern and Northeastern Germany.

Location

Northern and Northeastern Germany
Home Office

Work Type

Full-time
Remote
Field Service

Education Level

Degree or training in biology, biotechnology, biochemistry, medical technology, or comparable fields.

Benefits

Permanent full-time position.
Company car.
Extensive technical training and development opportunities.
Attractive Agilent Benefits in an international work environment.
Global social benefits.
Agilent Result Bonus.
Stock Purchase Plan.
Life insurance.
Retirement plan.
Health insurance.
Employee assistance program.
Vacation.
Company activities.

About the Company

Agilent inspires and supports discoveries that contribute to improving the quality of life.
We provide laboratories in the life science, diagnostics, and applied markets worldwide with instruments, services, consumables, applications, and expertise.
Agilent enables its customers to obtain the answers and insights they seek, so they can do what they do best: improve the world around us.
Learn more about Agilent Technologies at www.agilent.com.

Equal Opportunity

Agilent Technologies Inc. is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.