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About the Role

This role provides technical expertise and advisory services for large, complex projects, analyzing client solutions to enhance enterprise applications and impact business strategy. It involves collaborating with senior management, evaluating proposals, recommending changes, and providing technical leadership during design and development phases to ensure successful system adoption and deployment. The role focuses on resource optimization, supporting departmental strategy, and driving technology changes in compliance with policies.

Responsibilities

Provide investigation and second-level support for client issues, technical issues, system/website outages, and inquiries.
Maintain production applications and manage day-to-day operational activities.
Manage escalations and modify procedures for specific situations, including 24x7 support and coordination of recovery efforts for FICC and eFX applications.
Investigate and define operational issues, prioritizing based on severity, risk, and business needs.
Manage issue logs and client/user requests.
Design and implement solutions and processes to prevent issue recurrence and ensure client/user satisfaction.
Act as a liaison with business partners, technology partners, senior management, and clients.
Keep internal clients informed of the team's mandate, policies, and legislation changes.
Promote and support the concepts, products, and services of the support area.
Identify and resolve complex production problems.
Monitor and analyze supported services for improvement opportunities and recommend solutions.
Work with Application Development and Infrastructure partners to find permanent solutions for recurring issues.
Develop and manage the execution of implementation plans for new applications and maintenance updates.

Requirements

3 years of work experience in application and/or infrastructure (OS & hardware) support, network, databases, security, and message delivery systems in both Linux and Windows environments.
Must be legally eligible to work at the specified location(s).
Must have a valid work or study permit where applicable.

Skills

Accountability
Agile Thinking
Business
Business Requirements Analysis
Collaboration
Communication
Consulting
Critical Thinking
Decision Making
Domain Knowledge
Linux
Operational Efficiency
Problem Solving
Process Design
Python (Programming Language)
Structured Query Language (SQL)
Teamwork
Technical Issues
Technical Knowledge
Technical Writing
Troubleshooting
Shell scripting
SQL
Python
Logfile datamining
Capital Markets experience

Location

150 Cheapside, 1st Flr, London

Work Type

Hybrid
Regular
Full-time

Experience Level

3 years

About the Company

CIBC is building a relationship-oriented bank for the modern world.
CIBC embraces team members' strengths and ambitions, empowering them at work.
CIBC team members have what they need to make a meaningful impact and are valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com.

Equal Opportunity

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.