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About the Role

We are seeking a proactive Concierge to join our dynamic team in London. This role is ideal for individuals committed to maintaining high standards and resolving issues efficiently, with a passion for delivering outstanding customer service.

Responsibilities

• Greet residents and visitors warmly, handling queries and assisting with maintenance requests.
• Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
• Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Handle and record deliveries for residents, ensuring smooth communication and pick-up.
• Maintain the presentation of the concierge area and lobby.
• Perform safety checks, including H&S hazards on site patrols, and assist with fire alarm, emergency lighting, and smoke vent testing.
• Offer advice and recommendations about the local area to enhance residents’ experience.

Requirements

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Skills

• Customer service
• Security
• Communication (written and verbal)
• Problem-solving
• Attention to detail

Location

• London, SE16

Work Type

• Full-time
• Shift work

Experience Level

• Entry-level
• Mid-level

Salary/Compensations

• £29,500

Benefits

• 24 Days Annual leave (Inclusive of Bank holidays)
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers
• Perkbox Rewards
• Company Social Events
• Pension Plan