Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Deskside Support Engineer role.
Rezi rewrites your resume against MUFG Pension & Market Services's job description. Free.
Tailor your resume to this Deskside Support Engineer role.
Rezi rewrites your resume against MUFG Pension & Market Services's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Deskside Support Engineer posting at MUFG Pension & Market Services — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Deskside Support Engineer posting at MUFG Pension & Market Services — free, in seconds.
About the Role
Provide colleagues with hardware, software, and infrastructure support within the End User Computing Team, offering second and third-line operational support for end-user devices, office hardware, meeting rooms, local server, and network support. Responsibilities include training end users, resolving incidents and service requests, and supporting the PMO as a technical project resource. Undertake lifecycle management for End User Computing devices, including receiving, configuring, provisioning, software installs, recovery, disposal, low-level comms room support, and CMDB maintenance.
Responsibilities
- Effectively and efficiently manage support tickets logged in the ITSM tool according to defined key performance indicators.
- Take ownership of support tickets and provide regular updates to ensure users and other IT support teams are informed.
- Escalate issues when required.
- Contribute to and maintain technical documentation in the knowledge management database.
- Drive service improvement by developing documentation detailing processes and procedures.
- Proactively support the investigation of problems and identify workarounds, fixes, and root causes.
- Support Disaster Recovery activities as required.
- Effectively manage relationships with users, colleagues in other IT support teams, and third-party partners.
- Engage with the Service Delivery Team and third-party service providers.
- Proactively support major incident management activity to return impacted systems to service as quickly as possible.
Requirements
- Demonstrable knowledge of build systems on SCCM and Intune mobile device management.
- An engaging and customer-focused attitude with proven customer service skills.
- Exceptional verbal and written communication skills, with the ability to communicate technical information clearly to non-technical stakeholders.
- Confidence, determination, resilience, and a can-do attitude to multi-task and self-manage in an ever-changing environment.
- The ability to think logically with a structured approach to troubleshooting in complex environments.
- Experience working with wider IT teams (Incident, Problem, Change, Knowledge Management, and Service Asset Configuration Management) in an ITIL process-driven environment.
- A minimum of 2 years' deskside support experience.
- Demonstrable knowledge of the asset lifecycle, including builds, deployments, returns, and decommissioning.
Skills
- SCCM
- Intune mobile device management
- Customer service
- Verbal communication
- Written communication
- Technical communication
- Troubleshooting
- ITIL
- Incident Management
- Problem Management
- Change Management
- Knowledge Management
- Service Asset Configuration Management
Location
- London
Work Type
- Full-time
- Onsite
Experience Level
- Minimum of 2 years' deskside support experience
Benefits
- 26 days annual leave, plus a wellbeing day and a volunteer day
- Bank holidays
- Opportunity to buy up to 5 days’ extra annual leave each year
- Parental leave
- Gender Transition leave
- Health, wellbeing, and lifestyle rewards and discounts
- Discounts on retail and socialising
- Travel and technology discounts
- Cycle2work scheme
- Gym and fitness subscriptions
- Car Salary Sacrifice scheme
- Appreciate programme: Employee recognition
- Company Pension Scheme
- Life Assurance
- Employee Assistance Programme
- Talent Referral Programme
- Medical insurance
- Learning & Development opportunities
- Self-paced learning
- Access to LinkedIn Learning
About the Company
- MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely, and responsibly.
- Through MUFG Retirement Solutions and MUFG Corporate Markets, they partner with a diversified portfolio of global clients to provide robust, efficient, and scalable services, purpose-built solutions, and modern technology platforms.
- As a member of MUFG, a global financial group, they help manage regulatory complexity, improve data management, and connect people with their assets through exceptional user experience.
- Their Corporate Centre Technology Services & Information Security function manages IT infrastructure, technology operations, and information security, ensuring smooth technology operations and implementing strong cybersecurity measures.
- They are building a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values.
- They work collaboratively, supporting and valuing the talents and perspectives of their people, and promoting a flexible work environment where wellbeing is prioritized.
- They believe diversity drives better client outcomes, improvement, and growth.
Equal Opportunity
- We treat everyone fairly and equitably, regardless of diverse characteristics.
- Candidates must have the relevant work rights.
- Successful applicants must complete background screening before employment.