Patient Registration Specialist - Care Lane Hematology/Oncology Clinic
Glens Falls Hospital · NY, US
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About the Role
As a Patient Registration Specialist at the C.R. Wood Cancer Center, you are the welcoming voice and compassionate face for patients and families navigating cancer care. Every day, your administrative precision keeps our vital treatment programs moving smoothly. By managing schedules, accurately updating records, and working with oncology navigation teams to distribute crucial financial aid and transit assistance, you lift immense burdens off our patients. You do not just check people in; you actively shape a calm, supportive, and seamless healing environment when our community needs it most.
Responsibilities
- Greet arriving oncology patients, verify their identities, guide visitors, and manage waiting areas to eliminate long delays.
- Pre-verify insurance, emergency contacts, and demographic info ahead of schedule to minimize patient wait times.
- Collect professional and facility co-pays, scan insurance cards, securely obtain HIPAA signatures, and accurately update Electronic Medical Records (EMR).
- Coordinate directly with schedulers and care teams to resolve immediate check-in issues, routing phone calls and alerting staff to patient delays.
- Partner with navigation staff to spot patients needing financial assistance, smoothly routing applications and emergency transit gas cards to them.
Requirements
- High school diploma or GED equivalent required.
- 1 year of healthcare or insurance experience is preferred, but open to any strong customer service background.
- Excellent typing, computer navigation, and phone etiquettes are required.
- Proactive problem solver, exceptionally empathetic, and highly organized under pressure.
- Familiarity with baseline medical terminology or anatomy is a plus, but not mandatory.
Skills
- Typing
- Computer navigation
- Phone etiquette
- Problem-solving
- Empathy
- Organization
- Medical terminology
- Anatomy
Location
- Glens Falls
Work Type
- Full-time
- Part-time
Experience Level
- 1 year of healthcare or insurance experience preferred
- Strong customer service background
Education Level
- High school diploma or GED equivalent
- AAS degree in health administration, business, or finance preferred
Salary/Compensations
- $18.50 – $27.76 per hour
Benefits
- Valuable and competitive benefits offerings
- Strong overall employee experience
About the Company
- Magnet®-designated organization and part of the Albany Medical Health System.
- Improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting.
- Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.