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About the Role

As Store Manager, you will take full commercial and operational responsibility for our self-storage location in Berlin Gartenfeld. You will increase utilization and additional revenue through active sales and lead conversion, oversee daily operations and legal requirements, consistently manage dunning and contract administration, and ensure the highest standards in customer service, security, and site presentation.

Responsibilities

Qualify incoming leads and conduct in-person site tours to maximize the close rate (Lead-to-Move-in).
Sell additional products at the point of sale and achieve target values for storage insurance, packing materials, and services.
Conduct weekly mystery shopping analyses of local competitors, comparing rental prices, discounts, and utilization trends.
Monitor demand for different unit sizes and coordinate with management for yield optimization of high-demand units.
Network with local businesses, moving companies, and real estate agents to build strong referral channels and acquire long-term business clients.
Ensure excellent customer reviews (4.5+ stars) on Google and other review platforms.
Conduct daily site walkthroughs (unlocking in the morning, locking in the evening) and inspect perimeter security, barriers, roller doors, and lighting.
Regularly check locks using the overlock procedure to identify unauthorized occupancy or damaged locks.
Monitor compliance with all legal work and fire safety regulations, including fire alarm tests, emergency lighting checks, and official inspections.
Coordinate rapid unit turnaround times: vacated units are cleaned, inspected, and promptly marked as available in the management system.
Manage automated access control systems, assigning, blocking, or adjusting access permissions for customers, service providers, and employees.
Accompany private and business customers during move-in, verify identification documents and addresses, and conclude legally compliant standard rental agreements.
Manage the entire customer lifecycle in the site management software, process move-outs, issue termination confirmations, and release security deposits.
Analyze weekly debtor reports and manage the dunning process (automated payment reminders, follow-up calls, setting late fees).
Apply overlock locks in case of payment arrears according to contract terms and prepare delinquent accounts for legal collection or eviction.
Serve as the first point of escalation for customer inquiries, complaints, and invoice reviews.
Create daily task plans, shift schedules, and individual sales targets for the on-site team (deputy site manager, customer service advisors).
Conduct regular feedback sessions, sales coaching, and practical training on system processes and security standards.
Coordinate and supervise external facility service providers (HVAC/climate, elevators, pest control, fire safety, grounds maintenance).
Accept work performed by service providers and sign off on activity records.

Requirements

Experience in sales, ideally in self-storage, real estate, retail, or hospitality.
Previous leadership experience or readiness to take the next step.
Commercial mindset with an eye on key figures like utilization, revenue, and outstanding receivables.
Organizational talent, working methodically and reliably with an eye for safety and order.
Strong communication skills, customer orientation, and composure in difficult conversations.
Proficiency with MS Office, CRM, and management software.
Very good German language skills; good English skills are a plus.

Skills

Sales
Lead Qualification
Customer Service
Operations Management
Security Management
Compliance
Contract Management
Debt Collection
Team Leadership
Vendor Management
MS Office
CRM Software
Management Software

Location

Berlin Gartenfeld

Work Type

Full-time

Experience Level

Management Experience
Sales Experience

Salary/Compensations

Attractive salary

Benefits

Above-average contribution to company pension scheme
Company supplementary health insurance
Employee discounts
Culture of direct address ('Du') at all levels
High degree of creative freedom, a appreciative work environment, and an open corporate culture
Attractive development opportunities in a modern, future-oriented company
Internal training opportunities (Sirius Academy)
Health management and sports activities
Team & Company Events

About the Company

MyLager is the self-storage brand of Sirius Facilities GmbH.
Sirius Facilities is part of the Sirius Real Estate Group – a real estate owner and operator listed in London and Johannesburg with locations in Germany and Great Britain.
With over 300 employees in Germany, we operate and develop more than 70 business parks, offering customized space solutions for small and medium-sized enterprises.
We offer a stable, internationally positioned environment with short decision-making paths and real development opportunities – at the Berlin headquarters or directly on-site in our business parks.