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About the Role
This role is crucial for ensuring a high-quality living environment for residents in a high-end residential development, maintaining the property to exceptional standards, and supporting the Development Manager in various operational aspects.
Responsibilities
- Carry out regular inspections of all communal areas, ensuring cleanliness, safety, and identifying any defects.
- Manage contractors, including M&E suppliers, assessing their performance and ensuring safe working practices.
- Coordinate planned and reactive maintenance, working with the Development Manager to ensure tasks are completed to required standards.
- Oversee stock control and facilitate meter readings for communal utilities.
- Conduct system testing such as emergency lighting, fire alarms/smoke vents, and lift emergency lines.
- Maintain compliance records via internal systems and oversee both routine and non-routine contractor activity.
- Support estate presentation through a hands-on approach when required and monitor CCTV usage.
- Assist the Development Manager with budgeting, contract reviews, lease compliance, and refuse management.
- Request quotes and issue work orders in accordance with internal processes.
- Arrange and monitor reactive repairs through to completion.
- Follow up on emergency repairs that occur outside normal working hours.
- Communicate with residents regarding repair progress and resolution.
- Assist the Development Manager with issuing and monitoring licences (pets, alterations, sublets).
- Provide a visible on-site presence as a point of contact for residents on communal issues, complaints, and emergencies.
- Monitor resident move-ins/move-outs to prevent damage and minimise disruption.
- Help develop cleaning and security scopes of work.
- Support staff inductions, training, and ongoing development.
- Ensure uniforms, tools, and equipment are correctly maintained and available.
- Manage and record holidays and sickness, liaising with HR.
- Support the supervision of Security, Cleaning, and other on-site teams.
- Assist with annual appraisals.
- Uphold and implement the estate’s policies and procedures.
Requirements
- Previous experience in a large, complex and high end residential development is essential.
- 4 + Years experience in facilities management within a prestigious residential development.
- Strong experience leading, mentoring, and supporting teams.
- Extensive contractor management experience.
- Strong engineering background would be highly advantageous.
- High-level understanding of planned maintenance (including SFG20 standards).
- Strong Health & Safety knowledge (Nebosh desirable).
- Either be working towards or hold an IWFM, TPI or other equivalent property/facilities management based qualification.
- Nebosh General Certificate or willingness to achieve within first year (desirable).
Skills
- Exceptional time management and task prioritisation.
- Outstanding communication skills, both written and verbal.
- Proficient in Microsoft Office (Excel, Word, Outlook).
Location
- London, EC1V
Work Type
- Full-time
- Onsite
Experience Level
- Senior
Education Level
- IWFM, TPI or other equivalent property/facilities management based qualification
- Nebosh General Certificate (desirable)
Salary/Compensations
- £65,000-£70,000
About the Company
- This is a fantastic opportunity to play a key role in maintaining a prestigious residential development.
- You’ll work closely with the Development Manager and wider operational team to create an exceptional living experience for residents.