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About the Role
AVESTAN’s Assistant Store Manager is a Human Leader with the art of creating memorable experiences. In New York, you’ll play a key role in bringing the AVESTAN experience to life, working closely with the Store Manager to lead and inspire the team, deliver the highest standards of customer service, and create a welcoming, elevated environment. You’ll contribute to building a strong team culture, supporting day-to-day store operations, and ensuring the store consistently reflects the AVESTAN experience.
Responsibilities
- Support the Store Manager in leading and supervising store staff across sales, operations, merchandising, and customer experience.
- Motivate, coach, and develop team members to achieve and exceed KPIs and sales targets.
- Assist with daily and monthly sales reporting and revenue tracking.
- Support recruitment, onboarding, and training of team members in partnership with Recruitment and leadership teams.
- Conduct team briefings, contribute to 1:1s and performance reviews, and provide ongoing feedback and coaching.
- Support employee relations matters and help foster a positive, inclusive workplace culture.
- Assist with store scheduling, payroll adjustments, attendance systems, and PTO management.
- Ensure smooth day-to-day store operations, including inventory management, POS systems, omnichannel services, and compliance with company policies.
- Maintain high standards of visual merchandising, health & safety, and operational excellence across the store.
- Deliver exceptional customer experiences, support community partnerships and events, and help drive brand engagement.
- Act as the Manager on Duty when required.
Requirements
- 3+ years of retail or customer service experience, including 1+ years in a supervisory or management role, ideally within luxury, fragrance, beauty, fashion, or premium retail.
- Strong leadership and communication skills, with the ability to coach, motivate, and develop a team.
- Strong commercial and numerical skills, with proficiency in MS Office, particularly Excel and PowerPoint.
- Excellent time management and problem-solving skills, with the ability to prioritise and support daily store operations.
- Strong attention to detail and a passion for delivering exceptional, personalised client experiences.
Skills
- Leadership
- Communication
- Coaching
- Motivation
- Team Development
- Commercial Acumen
- Numerical Skills
- MS Office Proficiency
- Excel
- PowerPoint
- Time Management
- Problem-Solving
- Attention to Detail
- Client Experience
Location
- New York
Work Type
- Full-time
- Fixed-Term Contract
Experience Level
- 1+ years in a supervisory or management role
About the Company
- AVESTAN is a conceptual store and a continuation of DECIEM’s late co-founder Brandon Truaxe’s journey into the world of Aromas.
- It is a destination where customers can explore, discover, and connect.
- DECIEM is a people-first company that lives by its core values: Defy Convention, Make it real, Play in the grey, Build Bridges, Be the rabbit.
- DECIEM has won awards including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global.
- DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
- DECIEM's Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
- In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
- DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate.
- Achieving equality is critical to DECIEM and our future.
Equal Opportunity
- DECIEM is an equal opportunity employer.
- We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws.
- We are also committed to creating and maintaining an inclusive and accessible workplace.
- If you are contacted to be part of our recruitment process and require accommodation, please let us know.