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About the Role

As a Coach, you will use your expertise in exceptional consumer service to deliver a premium brand experience. You will lead, coach, and motivate your department's employees, manage daily business to reach sales targets, and identify areas for improvement based on consumer feedback. You will also act as a brand ambassador, ensure compliance with NIKE standards, and cooperate with business partners.

Responsibilities

Using expertise in exceptional consumer service to serve and deliver a premium brand experience.
Leading, coaching, and motivating employees in your department.
Ensuring an excellent work atmosphere.
Managing daily business in your department to reach sales targets.
Identifying and improving areas based on consumer feedback.
Being a brand ambassador for NIKE’s initiatives, including training your team.
Ensuring the store complies with all NIKE standards and guidelines.
Cooperating with business partners across stores and HQ.
Leading a team for efficient product receiving, inventory accuracy, and visual presentation.
Ensuring smooth inventory processes for a full and presentable sales floor that achieves brand standards.
Overseeing the overall product journey in store.
Being responsible for monthly initiative launches.
Using reporting tools for commercial decisions.
Achieving accurate inventory to fulfill digital orders.
Ensuring the team is equipped to deliver the highest quality athlete experience.
Leading team engagement on NIKE Community Ambassador activities.
Overseeing hiring processes, including onboarding.
Being responsible for store scheduling.
Implementing and maintaining a positive NIKE culture.
Leading by example in sales floor service and bringing the consumer journey to life.
Ensuring the team is equipped with brand knowledge regarding consumer service and digital service enablers.
Completing specific training and sharing completion with athlete services.
Using data and analytics to provide insights and partner for continuous improvement.

Requirements

Experience in retail and/or leadership positions.
Very good command of English language (written and spoken).
Experience and competency in serving exceptional consumer service.
Ability to coach and develop a strong team.
Strong focus on communication.
Flexibility to work in shifts and on weekends.

Skills

Exceptional consumer service
Leadership
Coaching
Motivation
Sales target achievement
Brand ambassadorship
Team training
Inventory management
Visual merchandising
Reporting tools
Hiring processes
Store scheduling
Data and analytics utilization

Location

NIKE Retail Stores

Work Type

Full-time

Experience Level

Retail experience
Leadership experience

Salary/Compensations

Attractive salary that evolves with the market and experience

Benefits

Monthly bonus payments
Attractive online and in-store employee discounts
Attractive Benefits Package
Pension & Share scheme
Exciting development and career opportunities
Regular training on leadership, sales and products
Staff dress to represent NIKE
Access to sports activities
Opportunities to participate in unique NIKE moments

About the Company

Our mission is to bring inspiration and innovation to every athlete in the world.

Equal Opportunity

A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)